Associate Enrollment Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main support and relationship builder for prospective students at Capella.

• Provide insights to prospects regarding online degree programs, financing options, and licensure issues.

• Clarify essential decision points and potential solutions tailored to each student's needs.

• Guide prospective students throughout the entire enrollment process, from initial relationship building to application and preparation for lasting success.

• Develop and maintain a robust pipeline employing organizational strategies and forecasting techniques.

• Assess readiness and compatibility, explore needs and motivations, showcase program features and financing alternatives, propose tailored solutions, and close the deal when appropriate.

• Engage consistently with warm leads through phone, chat, social media, and email; cold calling is not required.

• Utilize automation tools and advanced software applications to manage student data.

• Engage in ongoing training and professional development to uphold comprehensive product knowledge.

• Collaborate as a team member, support colleagues, participate in team discussions and one-on-one coaching, and provide constructive feedback to management.

• Enhance student engagement by crafting personalized pathways and ensuring students are well-informed in their decisions.

⛳️ Requirements

• Proven history of high performance and the ability to achieve objectives.

• Capability to thrive in a goal-oriented and performance-measured environment.

• Exceptional time management, interpersonal, written and verbal communication, and presentation abilities.

• Demonstrated contributions to team success in an organized and productive environment.

• Highly motivated self-starter with the ability to engage positively and professionally with prospective students and university colleagues.

• Proficiency in utilizing customer-tracking software and tools.

• Strong drive for high achievement and service orientation.

• Availability to work from 9am to 6pm with occasional late shifts from 11am to 8pm.

• Preferred prior professional sales experience, particularly in higher education admissions, recruiting, financial services, educational or training-related sales, referral-based sales, non-profit fundraising, or high-end retail sales.

• Other experiences demonstrating high achievement or service orientation may also be considered.

• Passion for working in a mission-driven environment that prioritizes the interests of customers/students.

• Familiarity with the comprehensive customer decision-making process, often requiring multiple interactions.

• Experience in representing high-value products and services to a diverse clientele.

• Ability to create and sustain strong customer relationships.

• A relevant four-year degree is preferred; additional work experience or a strong resume and portfolio may substitute for a degree.

• Willingness to travel occasionally when business needs arise.

• Capacity to meet critical thinking and problem-solving requirements related to job duties and effectively communicate with colleagues.

• Availability to work more than 40 hours per week when business demands necessitate.

• Proficiency in accessing information via computer systems.

🏝️ Benefits

• Medical, dental, vision, life, and disability insurance plans.

• Well-being incentives.

• Parental leave.

• Paid time off.

• Select paid holidays.

• Tax-advantaged accounts (FSA, HSA).

• 401(k) retirement plan benefits.

• Employee Stock Purchase Plan.

• Tuition assistance programs.

• Discounts on entertainment and retail.

• Overtime pay for eligible non-exempt employees.

• Reasonable accommodations provided in accordance with ADA policies.