Associate Engagement Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver pre-sales professional services support for the 8x8 portfolio.

• Assess key customer needs and showcase 8x8 services to fulfill those requirements.

• Drive and manage the scoping, planning, cost estimation, and pricing of professional services projects.

• Collaborate with Engagement Management on developing statements of work and assessing risks.

• Set goals and objectives, document client and resource needs, project budgets, risks, and deliverables.

• Build and enhance relationships with Sales to aid in acquiring new customers, upselling, and retention efforts.

• Spot sales opportunities and lead pre-sales planning for professional services, including pricing, bid reviews, statements of work, and sales proposal presentations.

• Provide monthly forecasts for Professional Services bookings.

• Report on the sales pipeline and project portfolio, focusing on schedule adherence, budget compliance, and issue escalation.

• Oversee engagement for the project portfolio.

• Manage client stakeholder relationships and address pre-sales deliverables.

• Directly and indirectly supervise, mentor, and develop pre- and post-sales delivery consultants.

• Share industry, technical, and product knowledge with customers.

• Stay updated on 8x8 services, solutions, products, and competitive offerings.

⛳️ Requirements

• Bachelor's degree in a technical or business-related field.

• Minimum of 1-4 years' experience in selling and delivering consulting services.

• Proven experience leading solution sales engagements exceeding $250,000 per quarter.

• Knowledge and practical experience in Voice, Video, Unified Communications, Contact Center, VoIP, and/or Agentic AI Agents.

• Understanding of customer communication needs for enterprise business markets.

• Ability to develop proposals and statements of work, formulate value propositions, and sell consulting engagements.

• Strong engagement estimation skills.

• Demonstrated ability to sell follow-on service engagements to current clients.

• Experience with 8x8 products and/or relevant experience with key competitor offerings is preferred.

• Background and experience in telecommunications delivery services and/or Project Management are strongly preferred, with a focus on telephony preferred.

🏝️ Benefits

• Equal employment opportunities without discrimination based on race, color, religion, sex, national origin, age, disability, or genetics.

• Reasonable accommodations for individuals with disabilities in accordance with applicable laws.