Associate, Employee Experience, Employee Listening

This is a fully remote position, open to applicants in District of Columbia.

📋 Description

• Implement the organization's employee experience survey program, which encompasses planning, coordinating, and executing multiple employee surveys each year.

• Oversee survey project timelines, communications, reporting, and updates to the program.

• Assist in the design, execution, and management of employee lifecycle surveys and initiatives for employee feedback.

• Play a role in the development and progression of the employee experience strategy.

• Track and assess Qualtrics feature updates and contribute to product roadmap and enhancement strategies.

• Enhance employee awareness, participation, and engagement in programs focused on employee feedback.

• Create and sustain dashboards, reports, and metrics that evaluate employee engagement and experiences.

• Convert data into significant insights and actionable recommendations.

• Utilize employee feedback, workforce metrics, and organizational data to pinpoint opportunities related to retention, turnover, development, engagement, inclusion, culture, and overall employee experience.

• Propose and implement process improvements, operational efficiencies, and enhancements to programs.

• Develop and carry out change management and communication strategies for new programs, initiatives, and processes.

• Support talent management efforts, including performance management, talent assessments, succession planning, and talent review activities.

• Establish and nurture partnerships with internal stakeholders while providing consultative support.

• Navigate complex situations and ambiguity, manage competing priorities, communicate across various organizational levels, and drive ongoing improvement.

• Uphold confidentiality and comply with organizational policies and procedures.

⛳️ Requirements

• A bachelor's degree is required.

• At least 3 years of relevant experience in employee engagement/employee experience or an equivalent combination of education and experience is necessary.

• Strong communication, stakeholder management, and project management capabilities.

• Familiarity with ServiceNow, Qualtrics, and virtual collaboration tools such as MS Teams.

• Professional demeanor, executive presence, adaptability to situations, and the capacity to influence and persuade others.

• Tact and diplomacy when dealing with challenging or sensitive situations.

• Ability to juggle multiple priorities, analyze issues, handle ambiguity, and propose solutions in a fast-paced, multi-stakeholder environment.

• Capability to work effectively and collaboratively as a member of a virtual team.

• Operational flexibility to accommodate sudden and unpredictable business demands, including willingness to work outside standard hours.

• Potential for up to 10% business travel.

• Proficient in using a personal computer, relevant software, and office equipment for extended periods.

• Expertise in Client Consulting.

• Proficient in Stakeholder Relationship Management.

• Demonstrated adaptability.

• Strong solution-oriented mindset.

• Proficient in Data-Driven Decision Making.

• Experience in Cross-Functional Collaboration.

• Quick learner.

• Effective in Stakeholder Influence.

• Skilled in Project Prioritization.

• Competent in Resource Prioritization.

🏝️ Benefits

• Medical, Dental, and Vision plans.

• Health Spending Accounts and Flexible Spending Accounts.

• Paid Time Off (PTO): Starting at 19 days annually, contingent on job type and tenure.

• 11 paid holidays, which include six core holidays and five floating holidays.

• 401K with a matching contribution up to 6%.

• Paid Family Leave.

• Employee Assistance Program.

• Short- and Long-Term Disability and Insurance coverage.

• Service Awards and recognition initiatives.

• 100% virtual work environment.

• Opportunity to contribute to a mission-driven humanitarian organization.