Associate Director – Quality Engineering

This is a fully remote position, open to applicants in Kentucky, +3 more states.

📋 Description

• Spearhead the quality engineering strategy and its implementation across a specified portfolio, domain, or segment.

• Mentor and develop quality engineering managers, leads, engineers, and SDETs; foster organizational design, talent development, and team performance.

• Set portfolio quality objectives, KPIs, and governance structures to enhance delivery quality, release readiness, and production stability.

• Integrate built-in quality throughout planning, design, development, testing, and deployment processes.

• Supervise the strategy and execution of functional, integration, end-to-end, regression, and release validation testing.

• Manage portfolio-level quality risk, encompassing defect trends, release issues, environmental challenges, and inter-team dependencies.

• Promote automation-first methodologies and embed quality signals, validations, and gates within CI/CD pipelines.

• Champion the integration of AI-driven quality engineering capabilities and innovative methodologies.

• Advocate for the modernization of quality frameworks, tools, and testing strategies for APIs, distributed systems, and cloud-native platforms.

• Oversee non-functional quality practices, including performance, resilience, operational readiness, and security validation.

• Utilize metrics and production insights to foster continuous improvement, maturity, and investment priorities.

• Collaborate with segment and enterprise stakeholders to ensure alignment of execution with quality engineering strategy, standards, and reference architecture directions.

• Guarantee responsible AI adoption and adherence to security, privacy, regulatory, and operational standards.

• Attain enhanced release stability, reduced escaped defects and production incidents, increased automation adoption, stronger CI/CD integration, and elevated quality engineering maturity.

• Lead a geographically dispersed team within a matrixed organization.

• Occasional travel to Humana offices may be necessary for training or meetings.

⛳️ Requirements

• Bachelor's degree or equivalent experience required.

• Over 10 years of experience in software engineering, quality engineering, testing, or related technical fields.

• More than 5 years of leadership experience managing quality engineering, test automation, or software delivery teams in large enterprise settings.

• Proven experience in leading quality engineering efforts across multiple agile teams or a complex application/product portfolio.

• Successful track record in driving quality engineering modernization, including automation, tooling, process enhancements, and metrics-driven execution.

• Strong grasp of Agile, DevOps, and CI/CD methodologies.

• Familiarity with API, UI, integration, regression, and end-to-end testing methodologies.

• Knowledge of distributed systems and modern application architectures.

• Excellent communication and stakeholder management abilities, with the capacity to influence cross-functional leaders.

• Experience working in matrixed organizations and leading geographically distributed teams.

• Established experience in promoting AI capabilities within Quality Engineering processes.

• Proven ability to leverage AI for enhancing test planning, design, automation, and overall QE effectiveness.

• Experience utilizing AI-driven solutions for test case generation and optimization, accelerating and maintaining test automation, assessing change impacts and risks, ensuring requirements traceability and coverage, and evaluating release readiness and quality risk.

• Experience in establishing governance, metrics, and best practices for responsible and effective AI adoption within Quality Engineering organizations.

• Background in healthcare or another highly regulated industry is preferred.

• Familiarity with member, provider, digital experience, or enterprise platform domains.

• Experience with enterprise quality tools, test management platforms, and engineering lifecycle tools.

• Knowledge of microservices, APIs, event-driven systems, and cloud-native architectures.

• Experience in supporting non-functional testing, such as performance and resilience.

• Exposure to AI-enabled quality engineering or intelligent automation capabilities.

• Familiarity with enterprise reference architecture principles, patterns, and standards in cloud, hybrid, on-premise, and SaaS environments.

• Reliable home internet service with a minimum of 25 Mbps download and 10 Mbps upload speed.

• A dedicated workspace free from interruptions to protect member PHI/HIPAA information.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Personal wellness support.

• Smart healthcare decision support for employees and their families.