Associate Director, Oncology Field Reimbursement

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Lead, coach, develop, and oversee a regional Oncology Field Reimbursement Manager team.

• Build, recruit, and onboard a team prepared for portfolio management with well-defined role expectations, territory readiness, development plans, and accountability.

• Establish expectations for field execution, customer engagement, account prioritization, business planning, performance management, and compliant usage of approved resources.

• Mentor Field Reimbursement Managers during field travel, ride-alongs, team meetings, business reviews, and tailored development plans.

• Ensure that Field Reimbursement Managers educate relevant healthcare provider office staff and account stakeholders on coverage, coding, billing, reimbursement, benefit verification, prior authorization, appeals, payer requirements, product acquisition, specialty pharmacy/distribution, and affordability support.

• Convert oncology portfolio strategy, franchise priorities, payer dynamics, patient support objectives, and multiple myeloma launch readiness into regional execution strategies.

• Collaborate cross-functionally with Patient Services, Market Access, Sales, Brand, Training, Analytics, Operations, Legal, Regulatory, Compliance, hub, and vendor partners.

• Define training, tools, workflows, dashboards, account education priorities, and feedback mechanisms for portfolio and launch readiness.

• Monitor team activities, capacity, account coverage, quality, compliance, and performance through analytics, reporting tools, field insights, and business reviews.

• Engage key oncology and hematology accounts to identify access barriers and assist in solving complex reimbursement or affordability challenges.

• Capture and escalate field insights concerning payer policies, coverage barriers, prior authorization trends, site-of-care issues, coding/billing challenges, specialty distribution dynamics, customer education needs, and portfolio or launch risks.

• Contribute to the advancement of the Oncology Field Reimbursement Manager operating model.

• Ensure all activities adhere to AbbVie policies, relevant laws and regulations, compliance requirements, and approved materials and processes.

• Speed up onboarding for new Field Reimbursement Managers regarding role readiness, technical knowledge, territory understanding, portfolio fluency, and compliance expectations.

• Establish field execution standards for consistent portfolio support, pre-launch readiness, launch, and post-launch execution.

• Utilize field insights to guide portfolio planning, multiple myeloma launch preparedness, training, operational readiness, customer support needs, and ongoing improvement.

⛳️ Requirements

• Bachelor's degree required; a degree in health sciences, pharmacy, business, healthcare administration, or a related field is preferred.

• A minimum of 5 years of experience in field reimbursement, market access, managed care, payer support, patient services, oncology field support, specialty pharmacy/distribution, hub services, or a similar healthcare role.

• At least 3 years of experience in leading, coaching, developing, or managing field-based teams is preferred.

• Experience in oncology and/or hematology-oncology is strongly preferred.

• Familiarity with physician-administered therapies, buy-and-bill products, medical benefit reimbursement, specialty distribution/pharmacy, or complex access models is strongly preferred.

• Experience in launch, indication expansion, territory buildout, or organizational scaling is strongly preferred.

• Knowledge of coverage, coding, billing, reimbursement, benefit verification, prior authorization, appeals, claims submission, payer policy, affordability support, and patient support program operations.

• Capability to lead through uncertainty, develop team capabilities, manage change, and deliver results within a matrixed, regulated environment.

• Strong skills in people leadership, coaching, talent development, and performance management.

• Ability to build and scale teams during periods of growth, change, portfolio expansion, or launch readiness.

• Comprehensive understanding of oncology access and reimbursement dynamics, including payer policy, coding, claims submission, prior authorization and appeals, product acquisition, specialty pharmacy/distribution, and white-bagging.

• Ability to translate portfolio and launch strategies into clear field execution priorities and measurable action plans.

• Proficient in business planning, account prioritization, analytical thinking, problem-solving, communication, presentation, collaboration, and stakeholder management.

• Capability to leverage data, insights, and field feedback to monitor performance, identify gaps, and drive continuous improvement.

• High levels of integrity, judgment, professionalism, emotional intelligence, and compliance orientation.

• Ability to manage multiple priorities across a complex oncology portfolio and travel extensively within the designated geography.

🏝️ Benefits

• Paid time off (vacation, holidays, sick leave).

• Medical, dental, and vision insurance.

• 401(k) plan.

• Long-term incentive programs.

• Potential bonuses, commissions, incentives, and other compensation benefits, subject to company discretion.