Associate Director, External HUB Programs

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee the external hub vendors for OneHUB that support AbbVie’s Access and Affordability initiatives.

• Manage daily vendor oversight, ensuring adherence to SLAs, quality benchmarks, compliance mandates, and business requirements.

• Supervise vendor performance across various partners and conduct business evaluations.

• Establish and sustain governance frameworks, reporting systems, and performance review schedules.

• Identify performance deficiencies and implement corrective action plans.

• Track vendor financial performance and resource allocation.

• Recognize operational, compliance, and performance risks and develop strategies for mitigation.

• Collaborate with AbbVie Patient Services and brand stakeholders to align strategic priorities with operational execution.

• Deliver performance updates, risk evaluations, and strategic suggestions to internal stakeholders.

• Explore cross-vendor opportunities to enhance performance, efficiency, standardization, patient experience, and program success.

• Facilitate process improvements, staffing changes, workflow redesigns, and technology enhancements.

• Lead root cause analysis and mitigation planning for systemic or recurring challenges.

• Direct and nurture a team responsible for managing external hub vendor relationships and monitoring performance.

• Establish priorities, accountability measures, and performance expectations; mentor team members.

⛳️ Requirements

• A Bachelor’s Degree is mandatory.

• A minimum of 7 years of experience in vendor management, operations leadership, patient services, access support, or related commercial operations is required.

• Experience in healthcare, biopharma, patient services, specialty pharmacy, or access support environments is preferred.

• Proven experience managing external hub vendor performance across multiple partners.

• Familiarity with contractual obligations, SLAs, KPIs, quality standards, and compliance requirements.

• Capability to monitor vendor financial performance and resource allocation.

• Competence in identifying and addressing operational, compliance, and performance risks.

• Ability to translate strategic changes into operational guidance for vendors.

• Proficiency in utilizing data and insights to analyze performance trends and discover improvement opportunities.

• Experience in leading and developing a team focused on vendor relationship management and performance oversight.

🏝️ Benefits

• Paid time off (vacation, holidays, sick leave).

• Medical, dental, and vision insurance coverage.

• 401(k) retirement plan.

• Long-term incentive programs.

• Commitment to equal opportunity employment, including for veterans and disabled applicants.

• Provision of reasonable accommodations for applicants in the US & Puerto Rico.