Associate Director, Digital Experience

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee a portfolio of high-value and/or intricate client accounts while serving as the senior strategic partner.

• Take responsibility for overall client satisfaction, retention, and revenue performance across the entire portfolio.

• Define the strategic vision for each account and align digital initiatives with the client's mission and business objectives.

• Lead senior client presentations, annual reviews, and strategic planning sessions effectively.

• Develop comprehensive digital strategies that encompass email, conversion rate optimization (CRO), digital media, texting, and emerging channels.

• Offer insights on digital trends, audience behavior, and technological advancements.

• Oversee budget development, multi-year projections, and financial reporting at the account level.

• Directly manage Managers and/or Senior Managers, providing coaching, performance feedback, and support for career development.

• Enhance team capacity and ensure high-quality work standards across all accounts.

• Participate in hiring, onboarding, and fostering a positive team culture.

• Streamline internal workflows and ensure cross-functional delivery in collaboration with Pod Managers and department heads.

• Identify systemic challenges and spearhead solutions.

• Establish and refine best practices, templates, and tools for the Digital Experience team.

• Assist with pitches, proposals, and scoping for potential digital clients.

• Recognize and cultivate organic growth opportunities within existing accounts.

⛳️ Requirements

• A Bachelor's degree is required; an advanced degree is preferred.

• 6-8 years of experience in digital marketing, with substantial agency account management experience.

• Proven success in leading complex, multi-channel digital programs and managing client portfolios effectively.

• Experience in managing and developing direct reports is essential.

• Strong executive presence and exceptional communication skills; ability to present and influence at senior levels.

• Comprehensive knowledge of digital channels including email, paid media, CRO, and texting.

• No sponsorships are available for this position.

🏝️ Benefits

• A full range of benefits is offered.

• Highly competitive compensation that aligns with experience.

• Remote-first work arrangement available.