Associate Director – Development Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Develop and oversee the systems, processes, data infrastructure, and operational practices that support the integrated Development function at Vitamin Angels.

• Act as the business owner and subject-matter expert for Salesforce within the Development department.

• Facilitate fundraising efforts, relationship management, revenue forecasting, donor stewardship, and organizational decision-making processes.

• Create and uphold procedures for gift processing, data management, prospect and pipeline management, reporting, revenue reconciliation, donor acknowledgment, and fundraising analytics.

• Administer Salesforce roles, permissions, access, data governance, integrations, enhancements, testing, documentation, implementation, and user acceptance in collaboration with IT.

• Track Salesforce adoption and data quality; address deficiencies through training, process enhancements, and accountability measures.

• Formulate and enforce standards for data entry, retention, security, quality, privacy, confidentiality, and records retention.

• Conduct data audits and supervise cleansing, deduplication, standardization, enrichment, secure transfers, and integrations.

• Establish moves-management practices and assist with prospect research, screening, portfolio development, and relationship mapping.

• Create dashboards, reports, analytical tools, standardized fundraising metrics, and performance reporting for leadership and the Board.

• Evaluate, document, and implement efficient Development processes, workflows, templates, calendars, service expectations, ownership, and accountability.

• Develop and provide Salesforce onboarding and ongoing training, user guides, process documentation, and responsive user support.

• Lead change-management initiatives for new systems, processes, reporting requirements, and performance expectations.

• Build and direct the Development Operations function; recruit, onboard, coach, and manage staff as necessary.

• Formulate the annual work plan, budget, priorities, and success metrics.

• Manage technology vendors, consultants, and service providers as required.

• Participate in the Development leadership team and contribute to strategy, planning, organizational culture, and performance.

• Represent Development Operations in cross-functional initiatives.

⛳️ Requirements

• A Bachelor’s degree or a combination of education and relevant professional experience is required.

• A minimum of 10 years of progressively responsible experience in Development Operations, fundraising operations, CRM management, advancement services, revenue operations, or a related field.

• Extensive experience using Salesforce in a fundraising or nonprofit context, including the development of reports and dashboards, workflow improvements, data quality maintenance, and user adoption support.

• Knowledge of nonprofit fundraising practices, including gift processing, donor acknowledgment, prospect management, moves management, pipeline reporting, stewardship, and restricted funding.

• At least three years of experience in managing staff, projects, or complex cross-functional initiatives.

• Proven track record in establishing data governance standards and enhancing the accuracy, consistency, and utility of fundraising data.

• Experience in improving business processes, documenting standard operating procedures, and leading organizational change initiatives.

• Strong project management capabilities with the ability to handle multiple priorities, deadlines, stakeholders, and dependencies.

• Exceptional written, verbal, interpersonal, training, and presentation skills.

• Demonstrated ability to clearly communicate technical or operational concepts to colleagues with diverse levels of experience.

• High standards for accuracy, data integrity, confidentiality, responsiveness, and quality.

• Sound judgment and the ability to manage sensitive donor, financial, and organizational information with discretion.

• Collaborative and service-oriented mindset, with the capacity to set clear expectations and hold colleagues accountable for adhering to established processes.

• Proactive, solutions-driven, self-directed, and skilled at constructing infrastructure in a dynamic environment.

• Commitment to the mission of Vitamin Angels and a willingness to embody its core values: collaboration and inclusiveness; integrity, kindness, and respect; solutions and action orientation; accountability and a growth mindset; and innovation and learning.

🏝️ Benefits

• Medical, Dental, and Vision Care.

• Life Insurance.

• 401(k).

• Paid Time Off.

• Holidays.

• Wellness Program.

• Paid parental leave.