Associate Director, Client Engagement

This is a fully remote position, open to applicants in California, +17 more states.

📋 Description

• Act as the primary relationship manager for a portfolio of complex, high-priority accounts.

• Manage daily client communications, account health, strategic recommendations, and escalation issues.

• Oversee the entire campaign lifecycle, from presale discussions and Squad KO to execution, performance updates, and post-analysis.

• Ensure teams remain aligned with the defined scope, timelines, KPIs, and client expectations.

• Coordinate the efforts of Creator Operations, Strategy, Analytics, Media, and Account teams.

• Facilitate Squad KO and client kickoffs, establish approval workflows, and maintain clear ownership and follow-through.

• Review content, presentations, and communications as the senior quality-control layer for client deliverables.

• Lead mid-flight performance updates, translating results into insights, recommendations, and strategic next steps.

• Identify potential risks, escalate with context and suggested solutions, and monitor account health.

• Highlight renewal and upsell opportunities.

• Mentor Senior Managers across their accounts and represent these accounts in senior-level discussions, internal debriefs, and renewal transitions.

• Collaborate with Creator Operations through formal briefs and Squad KO processes, ensuring comprehensive scope, timeline, budget, usage rights, and creative context.

⛳️ Requirements

• 6–10 years of experience in account management or client services, particularly in managing intricate, multi-workstream client relationships.

• Proven capability to lead client relationships at a strategic level — influencing the client's perspective beyond just managing deliverables.

• In-depth understanding of influencer marketing — including strategy, pricing, creator selection, content review, and measurement.

• Comfortable leading client meetings, QBRs, and post-analysis presentations; capable of managing challenging conversations effectively.

• Strong project management skills — able to handle multiple accounts simultaneously without losing track of details.

• Collaborative, organized, and proactive; a reliable escalation point for the team under them.

🏝️ Benefits

• Remote or hybrid work environment with flexible hours.

• Unlimited PTO plus company holidays.

• Comprehensive medical, dental, vision, and disability coverage.

• Life & AD&D insurance.

• 401(k) with company matching.

• Paid parental leave and family support.

• Pet care perks and insurance.

• Learning and career development programs.

• Commuter and transit benefits.

• Exclusive employee discounts.