Associate Customer Success Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive the retention, growth, and expansion of enterprise accounts for First Advantage.

• Market and sell First Advantage products and solutions within a designated portfolio of mid-sized named accounts.

• Create, sustain, and implement sales account strategies in collaboration with internal partners and external customer stakeholders.

• Achieve or surpass monthly and annual revenue targets.

• Identify opportunities for the expansion of additional products and solutions tailored to customer requirements.

• Leverage cross-functional resources to optimize revenue opportunities and enhance market penetration.

• Clearly communicate the benefits of First Advantage, address client inquiries, and oversee solution implementation.

• Stay informed about competitor offerings and effectively promote First Advantage’s advantages.

• Prepare and conduct quarterly and annual business reviews with customers.

• Analyze market trends, suggest program modifications, and address business challenges.

• Maintain a thorough understanding of customer risk and compliance programs, configurations, pricing structures, procedures, and adjudication matrices.

• Share and apply best practices through continuous consultation and thought leadership.

• Build and nurture customer relationships at all organizational levels.

• Lead and coordinate cross-functional teams within a matrixed organizational structure.

• Review the performance of programs in collaboration with internal account and support teams.

• Oversee Master Service Agreements (MSAs), Schedule As, Statements of Work (SOWs), Service Level Agreements (SLAs), and Standard Operating Procedures (SOPs).

• Manage contract renewals and collaborate with the RFP team on proposal submissions.

• Develop and present unsolicited renewal proposals.

• Monitor program compliance and create reporting frameworks for customers.

• Perform additional responsibilities as assigned.

⛳️ Requirements

• Bachelor's Degree or equivalent qualification.

• 3-5 years of demonstrated experience in sales account management, particularly with complex solutions and products for strategic National or Global accounts, along with executive relationship management.

• Prior experience in a professional sales environment is preferred.

• Proficient in MS Office applications, including Word, PowerPoint, and Excel.

• Excellent oral and written communication skills along with strong interpersonal abilities.

• Exceptional multi-tasking and time-management skills.

• Outstanding organizational, analytical, problem analysis, and problem-solving capabilities.

• Willingness to travel up to 30% of the time.

• Exhibit consultative sales skills, demonstrating professionalism and business maturity.

• Candidate must reside in and be authorized to work in the United States.

🏝️ Benefits

• Flexibility to work remotely with occasional business travel.

• Comprehensive Medical, Vision, Dental, and supplemental benefit plans.

• 401k plan with employer matching contributions.

• Employee Stock Purchase Plan (ESPP).

• Competitive and flexible Paid Time Off (PTO) policy.

• 9 paid company holidays.

• Access to technological and professional growth opportunities.

• Supportive leadership committed to your success.