Associate Customer Business Manager

This is a fully remote position, open to applicants in Washington.

📋 Description

• Serve as the support liaison to the sales leader for OLLY, Welly, and SmartyPants.

• Develop and sustain daily relationships with the Costco merchandising and purchasing teams.

• Analyze customer and shopper insights, as well as syndicated data, to deliver actionable insights for the 4Ps.

• Extract, interpret, and provide insights on critical sales data to guide item-level forecasts.

• Create analytics-driven storytelling presentations in collaboration with the analytics team.

• Observe competitive brands, products, market share, and shopper trends.

• Design feature and display strategies to stimulate growth for Costco and the business.

• Monitor new product launches at retail to ensure prompt shelf placement and item success.

• Develop selling decks and materials for customer meetings, sell-in narratives, and quarterly presentations.

• Maintain weekly reporting tools and dashboards for key clientele.

• Assess sales, share objectives, and competitive performance.

• Assist with ad hoc requests related to Costco business.

• Oversee deductions with the internal team.

• Assume complete item management responsibility for Costco.

⛳️ Requirements

• 2–5 years of experience in Sales Analytics, Account Management, or Retail Buying within the CPG sector.

• Strong comprehension of Costco’s go-to-market strategy.

• Capability to transform information, figures, and data into actionable growth insights.

• Demonstrated ability to identify, articulate, and propose solutions that address problems and drive results.

• Results-driven with the ability to manage and prioritize multiple projects efficiently.

• Capacity to work cross-functionally and independently, with potential for increased responsibilities.

• Excellent written and verbal communication skills, including the ability to give and receive constructive feedback.

• Strong organizational skills, keen attention to detail, multitasking capabilities, and comfort in a deadline-oriented environment.

• Proficient in PowerPoint, Excel, and syndicated databases, including Nielsen, IRI, and Numerator.

• Experience with IRI data reporting, Luminate, and Nielsen.

• Passionate about building a transformational brand.

• Ability to collaborate effectively as a team player across functions.

• Must possess authorization to work in the United States without sponsorship.

🏝️ Benefits

• An opportunity to collaborate with a smart, inspiring, and remarkably enjoyable team.

• 100% employer-covered medical insurance for the employee only, along with dental + ortho and vision coverage.

• 4 weeks of PTO, paid holidays, and 12 Mental Health Days annually.

• Fully paid parental leave, including Fertility and Adoption Benefits.

• Annual bonus.

• 401(k) plan with Employer Match.

• Hybrid work model, wellness stipends, and cell phone allowances.

• Complimentary products.

• And much more!