Associate Customer Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of expansion opportunities within a designated portfolio of existing low-touch customers, from the initial outreach to closure.

• Collaborate with high-touch Customer Account Managers (CAMs) to pinpoint and validate expansion prospects.

• Execute outbound calls and tailored outreach strategies to identify upsell and cross-sell possibilities.

• Foster relationships with multiple stakeholders within client accounts.

• Prepare for customer engagements using usage analytics, account history, and prior notes.

• Lead customer meetings and conduct conceptual product demonstrations that align products with customer objectives, outcomes, and return on investment (ROI).

• Collaborate with the Customer Experience (CX) team on renewals and spearhead expansion discussions.

• Promptly follow up on leads.

• Keep Salesforce notes and updates accurate, and actively participate in the Weekly Expansion Forecast Meeting.

• Assist in responding to Requests for Proposals (RFPs) and ensure timely and accurate coordination across teams.

• Enhance sales skills through coaching, call assessments, training sessions, and exposure to deals.

⛳️ Requirements

• 2–3 years of demonstrated success in B2B sales, account management, customer success, or Sales Development Representative (SDR)/Business Development Representative (BDR) roles.

• Experience in selling SaaS or HR technology solutions.

• Familiarity with tools like Salesforce, Gong, Highspot, or ZoomInfo.

• Comfort with high-volume outbound calling and personalized outreach efforts.

• Ability to cultivate relationships and engage multiple stakeholders within an account.

• Capability to link product features to customer objectives, business results, and ROI.

• Strong organizational skills and the discipline to keep Salesforce updated.

• Resilience and the capacity to manage rejection while maintaining performance levels.

• Coachability and eagerness to implement feedback swiftly.

• Curiosity about products and a commitment to staying informed about updates and the product roadmap.

• A collaborative and responsive approach to working with CX, Security, Finance, and Legal teams.

• A competitive spirit focused on achieving and surpassing quotas.

• A strong desire to build a long-term career in sales.

• Clear and confident communication abilities.

🏝️ Benefits

• Remote-first culture that allows for flexible work schedules.

• Unlimited Paid Time Off (PTO).

• Comprehensive medical, dental, and vision benefits.

• Access to training, mentorship, and resources for learning and development.

• Opportunities for career advancement.

• Virtual-first rituals complemented by regular in-person meetups.