Associate, Cards Security

This is a fully remote position, open to applicants in Canada.

📋 Description

• Comprehend customer requirements and deliver sales and service related to credit and lending for BMO clients or potential clients.

• Counsel customers on borrowing strategies and products that align with their goals.

• Execute sales and service tasks in accordance with established procedures.

• Recognize and refer clients to other business units as necessary.

• Utilize various channels to provide the desired customer experience and meet business targets.

• Engage with customers to understand their needs and offer tailored personal banking and borrowing strategy guidance.

• Oversee transactional results of customer interactions or refer to the appropriate internal teams.

• Elevate complex or unresolved customer issues to management.

• Complete necessary documentation for the accurate processing of customer requests.

• Stay informed about personal banking and lending products, practices, and market trends.

• Investigate and research lending applications following the set procedures.

• Manage customer interactions with professionalism and efficiency.

• Incorporate marketing promotions and initiatives into customer discussions where applicable.

• Ensure confidentiality of customer and Bank information.

• Detect and report any suspected money laundering activities.

• Comply with regulatory and compliance standards, including AML, terrorist financing, FCAC consumer provisions, and Privacy Act stipulations.

• Make credit decisions or recommendations based on sound credit-granting principles and Bank policies.

• Utilize authorized credit qualifications to meet customer requests.

• Perform standardized tasks under supervision.

• Conduct initial problem-solving within established guidelines and escalate issues when necessary.

• Apply BMO's Risk Management Framework and make risk-informed decisions that align with business strategy, policies, laws, and regulations.

⛳️ Requirements

• High school diploma or equivalent work experience.

• Understanding of personal lending and home financing products.

• Awareness of competitive market dynamics and product offering trends.

• Familiarity with contact center operational processes and policies.

• Knowledge of call center technology, processes, and metrics.

• Basic knowledge gained through on-the-job experience.

• Fundamental verbal and written communication skills in a business context.

• Basic organizational skills within a business environment.

• Basic teamwork and collaboration abilities in a business setting.

• Bilingual proficiency in French and English.

• Capability to support clients and team members within and/or outside the province of Quebec.

🏝️ Benefits

• Performance-based incentives.

• Discretionary bonuses.

• Additional perks and rewards.

• Health insurance coverage.

• Tuition reimbursement assistance.

• Accident and life insurance options.

• Retirement savings plans.

• Comprehensive training and coaching programs.

• Support from management.

• Opportunities for networking.

• Accommodations available upon request during the selection process.