Associate Business Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee the creation and upkeep of Kroger contracts within DemandTec and various customer platforms.

• Fill out customer forms, manage price adjustments, maintain items, and handle Kroger-facing documentation.

• Acquire knowledge of Kroger’s processes, systems, requirements, and timelines.

• Assist in the planning and execution of promotions alongside Business Managers.

• Act as the primary contact for Kroger Backhaul, client customer service teams, and internal associates on a daily basis.

• Organize truck scheduling and address any transportation challenges.

• Handle purchase order adjustments, order discrepancies, pricing inquiries, and related concerns.

• Investigate deductions, verify claims, and compile necessary supporting documentation.

• Look into discrepancies with client representatives and internal Acosta teams.

• Identify persistent issues and propose solutions to address root causes.

• Provide dedicated administrative assistance for a designated client.

• Complete client forms, documentation, and assorted paperwork.

• Offer EDI support and resolve any EDI-related challenges.

• Keep accurate records and ensure timely submissions.

• Assist Business Managers with information, documentation, reporting, and administrative needs.

⛳️ Requirements

• High proficiency in Outlook, Excel, PowerPoint, and Word.

• Capable of managing a high volume of emails and juggling multiple priorities.

• Strong Excel capabilities for tracking, research, reconciliation, and data management.

• Familiarity with Kroger systems, processes, or operational methods is highly preferred.

• Prior experience with DemandTec or customer contract/promotion systems is advantageous.

• Background in EDI or electronic order processes is a plus.

• Quick learner of various internal, customer, and client proprietary systems.

• Possess strong critical-thinking and problem-solving abilities.

• Skilled in researching issues, pinpointing root causes, and deciding on appropriate next steps.

• Exceptional attention to detail and accuracy.

• Ability to recognize discrepancies in pricing, contracts, purchase orders, deductions, or documentation.

• Excellent written and verbal communication skills.

• Strong customer-service orientation.

• Comfortable communicating directly with Kroger, client contacts, and internal teams.

• Ability to sit for extended periods, typically more than 6 hours per day.

• Proficient in using a computer, including keyboard and mouse, for prolonged durations.

• Capable of lifting and carrying light items, typically over 20 pounds.

• Occasionally required to reach, bend, or stoop.

• Able to follow clear instructions and perform repetitive tasks consistently.

🏝️ Benefits

• Support for professional development and career advancement.

• Flexible scheduling options available for many field roles.

• Reasonable accommodations for applicants with disabilities.