Associate Account Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Serve as the primary point of contact for assigned accounts, managing customer relationships.

• Oversee account health, track key metrics, utilization, savings, supplier penetration, and various performance indicators.

• Create reports and presentations, leading customer meetings and interactions.

• Record customer communications, contacts, opportunities, and issues in Salesforce.

• Analyze customer data and convert findings into actionable insights.

• Handle daily customer concerns until resolution, working collaboratively with Sales, Operations, Product, and other internal teams.

• Recognize opportunities to deepen customer relationships and assist with contract renewals.

• Collaborate with leadership, Account Management, and Sales to design and present renewal proposals.

• Identify and implement strategies to enhance the customer experience within the assigned portfolio.

⛳️ Requirements

• 1–3 years of experience in account management, customer success, client services, healthcare, logistics, SaaS, or a similar field.

• Excellent relationship-building and communication abilities.

• Comfortable leading customer discussions and presenting information effectively.

• Strong analytical capabilities with the ability to interpret data and translate insights into actions.

• Exceptional problem-solving skills and a proactive approach to ownership until resolution.

• Capable of managing multiple accounts, priorities, and deadlines in a dynamic environment.

• Proficient in Microsoft Office, especially Excel and PowerPoint.

• Experience with CRM or account management systems is advantageous.

• Proactive mindset with the ability to devise solutions for challenges.

• Eagerness to further develop strategic account management and customer leadership abilities.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Collaborative and inclusive work environment.