Associate Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Proactively engage with and retain current commercial and industrial waste-services clients.

• Conduct outbound communications and handle inbound calls to sustain business with smaller, less complex customers.

• Enhance customer engagement by promoting the complete range of Republic Services products.

• Cultivate and uphold knowledge of company services, business lines, pricing frameworks, and promotional offers.

• Execute contractual re-signs to prolong customer relationships and boost profitability.

• Address cancellation requests in line with established escalation procedures.

• Interact with customers to support company pricing strategies.

• Utilize Salesforce daily to schedule and record calls, meetings, and proposals.

• Capture customer email addresses while reducing rate limitations and customer credits.

• Hold regular meetings with the Sales Manager to assess retention efforts, progress towards objectives, and significant customer relationships.

• Carry out additional job-related responsibilities as assigned.

⛳️ Requirements

• High school diploma or G.E.D. (Required).

• 0–2 years of experience in customer service (Required).

• Candidates must reside in the Central or Eastern time zones.

• Experience in the waste or transportation industry is preferred.

• Familiarity with available services, business lines, pricing structures, and promotional offers.

• Proficiency in Salesforce.

• Capability to make outbound calls and receive inbound customer inquiries.

• Competence in executing contractual re-signs, addressing cancellation requests, and supporting pricing initiatives.

🏝️ Benefits

• Comprehensive medical benefits coverage.

• Dental plans.

• Vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance.

• Accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO).

• 30% annual sales commission plan target.