Associate Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Actively maintain and nurture relationships with current commercial and industrial waste-service clients.

• Make outbound and receive inbound calls to retain business from smaller, less complex customers.

• Enhance customer engagement by promoting the complete range of Republic Services products.

• Develop and uphold a thorough understanding of services, business lines, pricing models, and promotional offers.

• Execute contractual re-signs to prolong customer relationships and boost profitability.

• Address cancellation requests following the established escalation procedures.

• Communicate with customers regarding company pricing strategies.

• Utilize Salesforce on a daily basis to schedule and document calls, meetings, and proposals.

• Collect customer emails and minimize rate restrictions and customer credits.

• Meet regularly with the Sales Manager to evaluate retention efforts, progress towards objectives, and key customer relationships.

• Carry out other job-related responsibilities as assigned.

⛳️ Requirements

• High school diploma or G.E.D. (Required)

• 0–2 years of experience in customer service (Required)

• Experience in the waste or transportation industry (Preferred)

• Proficient in using Salesforce on a daily basis.

• Capability to make outbound calls and receive inbound customer calls.

• Understanding of available services, business lines, pricing structures, and promotional offers.

• Skilled in performing contractual re-signs and managing cancellation requests.

• Competent in capturing customer emails and minimizing rate restrictions and customer credits.

• Ability to sell the entire range of Republic Services products.

🏝️ Benefits

• Extensive medical benefits coverage.

• Dental plans.

• Vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability insurance.

• Life insurance and accidental death & dismemberment coverage.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO).