Associate Account Manager

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Actively manage and nurture relationships with current commercial and industrial waste-service clients.

• Conduct outbound calls and handle inbound inquiries to retain business from smaller, less complex customers.

• Enhance customer engagement by promoting the complete range of products offered by Republic Services.

• Acquire a thorough understanding of services, business lines, pricing frameworks, and available offers.

• Execute contractual renewals to prolong customer relationships and boost profitability.

• Address cancellation requests in accordance with the established escalation policy.

• Facilitate company pricing strategies through effective customer communication.

• Utilize Salesforce on a daily basis to organize and record calls, meetings, and proposals.

• Gather customer email addresses and reduce rate restrictions and customer credits.

• Meet frequently with the Sales Manager to assess retention efforts, objectives, and vital relationships.

• Carry out additional job-related responsibilities as assigned.

⛳️ Requirements

• High school diploma or G.E.D. (Required)

• 0–2 years of experience in customer service (Required)

• Experience in the waste or transportation industry (Preferred)

🏝️ Benefits

• Comprehensive medical benefits coverage, dental plans, and vision coverage

• Health care and dependent care spending accounts

• Short- and long-term disability

• Life insurance and accidental death & dismemberment insurance

• Employee and Family Assistance Program (EAP)

• Employee discount programs

• 401(k) plan with a generous company match

• Employee Stock Purchase Plan (ESPP)

• Paid Time Off (PTO)

• 30% Annual Sales Commission Plan Target