Associate Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assume responsibility for designated customers, renewals, and commercial opportunities within the assigned portfolio.

• Cultivate robust customer relationships while maintaining a clear comprehension of their priorities, risks, and opportunities.

• Achieve set targets for retention, renewal, expansion, pipeline, and revenue KPIs.

• Ensure timely management of renewals to prevent avoidable late renewals or unexpected commercial issues.

• Actively identify opportunities for additional products, services, consultancy, and training.

• Focus time and activities on customers, renewals, and opportunities that yield the greatest commercial impact.

• Maintain commercial ownership of the portfolio, ensuring clear ownership, next steps, and timelines for every significant renewal, risk, and opportunity.

• Keep accurate records in the CRM system, along with pipeline and forecast information.

• Promptly escalate commercial or retention risks, providing a recommended course of action.

• Prepare and facilitate customer meetings, proposals, quotations, and commercial discussions.

• Operate within established pricing, contractual, and approval frameworks, avoiding commitments beyond authorized terms.

• Advocate for standard ParentPay Group products and services, steering clear of unnecessary bespoke commitments and properly escalating genuine product gaps.

• Collaborate with Professional Services, Solution Consulting, Customer Operations, Support, and Product teams to advance opportunities and customer success.

• Identify customers who can serve as references, case studies, and advocates for ParentPay Group.

• Provide structured feedback on customer needs and market trends, including recurring needs, competitive challenges, and product gaps.

• Develop a solid understanding of ParentPay Group products, the Further and Higher Education market, and relevant competitors.

• Ensure the accuracy of designated accounts, renewals, opportunities, and forecasts presented during commercial reviews.

• Gradually take on increased ownership of the customer portfolio as capabilities and experience grow.

⛳️ Requirements

• Experience in a customer-facing role such as account management, customer success, sales, or other commercially focused positions.

• Proven ability to build effective relationships with customers and internal stakeholders.

• Experience in managing multiple priorities and taking ownership of tasks.

• Excellent written and verbal communication skills.

• Commercial awareness with the ability to recognize opportunities and risks.

• Strong organizational skills, planning, and attention to detail.

• Capability to manage priorities and follow through on actions until completion.

• Confidence in working with CRM systems, pipeline, and forecasting information.

• Proactive, self-motivated, and accountable for achieving agreed outcomes.

• Ability to establish credible relationships with customers and work effectively across various teams.

• Understanding of customer relationship management and fundamental commercial processes.

• Familiarity with renewals, retention, pipeline, and forecasting practices.

• Willingness to acquire in-depth knowledge of ParentPay Group products and services.

• Strong general education with proficient literacy and numeracy skills.

• Experience in education, software, SaaS, or technology sectors.

• Background in renewals, retention, account development, or meeting commercial targets.

• Experience working with customers in Further or Higher Education.

• Skills in presentation, influencing, and negotiation.

• Experience in preparing proposals, quotations, or other customer-facing commercial materials.

• Understanding of the UK Further and Higher Education sector.

• Knowledge of education software, MIS, or student administration systems.

• Familiarity with UNIT-e, CEDAR, Pathways, or related ParentPay Group solutions.

• Relevant degree, professional qualification, or equivalent experience in business, sales, account management, or education (desirable).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible working arrangements to promote work-life balance.

• Access to a collaborative and supportive work environment.

• Comprehensive benefits package including health and wellness programs.