Associate Account Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Drive customer retention and enhance revenue growth within a designated territory of restaurants.

• Assist Account Managers with various administrative and operational account management responsibilities.

• Address assigned customer cases and tasks promptly, ensuring effective follow-up and clear communication.

• Collaborate with the Customer Support, Billing, and Sales teams to tackle billing or technical challenges.

• Draft contracts, perform operational follow-ups, and coordinate activities internally.

• Facilitate customer and account workflows, manage communications, and ensure internal approvals are obtained.

• Extract and organize data from Salesforce and other platforms for meeting preparation, reporting, audits, and customer follow-up.

• Keep precise documentation and communication records in Salesforce and related systems.

• Offer customer assistance, training, and follow-up when necessary.

• Enhance process consistency, reduce turnaround times, and improve the overall customer experience.

⛳️ Requirements

• Must reside in Central Cebu, Philippines.

• Highly organized and detail-oriented professional with exceptional documentation and time-management skills.

• Ability to juggle multiple priorities effectively.

• Proficient in balancing quality customer interactions with internal administrative and operational responsibilities.

• Capable of collaborating effectively across various departments and communicating complex information clearly.

• Strong communication skills with customers and stakeholders.

• Inquisitive and proactive problem-solver with sound judgment regarding when to act independently or escalate issues.

• Comfortable using Salesforce, Google Workspace, AI, and other business systems.

• Strong proficiency in CRM systems and ability to quickly adapt to new software and internal tools.

• Interest in hospitality, restaurant operations, and assisting customers in deriving value from OpenTable products and services.

• Preferred experience in account management, customer success, customer support, operations, or a similar role.

🏝️ Benefits

• Benefits associated with this role will be discussed during the interview process.

• Schedule customized to accommodate a global workforce operating across various time zones.

• OpenTable will adhere to and consider local laws and regulations.

• Accommodations available during the application, interview, or employment process.