Assistant Operations Manager – Behavioral Health

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as the main operational resource for clinicians throughout the practice.

• Deliver prompt and responsive operational support, assisting clinicians with processes, documentation, scheduling inquiries, and internal workflows.

• Collaborate with leadership to enhance clinician satisfaction and the operational experience.

• Support daily operational workflows while ensuring accurate documentation and adherence to internal processes.

• Identify areas for improving efficiency, consistency, and workflow effectiveness.

• Assist with operational initiatives spanning multiple departments.

• Ensure HIPAA compliance and uphold organizational standards.

• Monitor clinician activity, documentation, sessions, operational metrics, and KPIs.

• Extract, analyze, and interpret operational reports for leadership review.

• Track departmental goals and pinpoint trends or opportunities for improvement.

• Facilitate operational planning through data analysis and performance reporting.

⛳️ Requirements

• Bachelor's Degree - Required.

• A minimum of 2 years of experience in behavioral health, healthcare administration, medical office operations, or a related healthcare setting.

• Proficiency with an Electronic Health Record (EHR) system; AdvancedMD is highly preferred.

• Strong skills in relationship-building, communication, and interpersonal interactions.

• Ability to work effectively with clinicians and cross-functional teams.

• Excellent analytical skills, capable of organizing, interpreting, and conveying operational data.

• Outstanding organizational abilities with the capacity to manage multiple priorities in a dynamic environment.

• Comfortable working independently in a fully remote setting.

• Preferred: experience in a behavioral health or outpatient private practice.

• Preferred: familiarity with Salesforce or another CRM platform.

• Preferred: knowledge of New York insurance plans and authorization processes.

• Preferred: experience in generating reports, analyzing operational data, and monitoring KPIs.

• Preferred: prior leadership or supervisory experience.

🏝️ Benefits

• Fully remote work environment.

• Consistent schedule from Monday to Friday.

• Comprehensive health, dental, and 401(k) benefits.

• 15 days of PTO, 5 sick days, and 11 paid holidays.

• Collaborative culture driven by a mission.

• Chance to make a significant impact in the field of behavioral healthcare.