Assistant General Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Provide assistance and support to hotel properties and personnel within the designated region.

• Offer expert leadership across all departments within the hotel.

• Drive outstanding guest service and mentor, develop, and coach team members.

• Foster exceptional guest service environments across various properties.

• Set high service standards and recruit team members for suitable positions.

• Guide, mentor, and develop team members throughout the hotel portfolio.

• Exemplify quality assurance best practices and achieve or surpass quality assurance visit criteria.

• Implement measures for service, cost, labor control, and team engagement through proactive leadership.

• Delegate responsibilities and empower team members effectively.

• Manage difficult situations, resolve issues proactively, and promote continuous improvement.

⛳️ Requirements

• A positive, can-do attitude is essential.

• A bachelor’s degree in hospitality, business, or a related field is preferred.

• At least one year of supervisory experience with a proven record of leadership success is required.

• Hotel-specific experience is preferred.

• Willingness to travel up to 75% is necessary.

🏝️ Benefits

• Opportunities for career advancement, mentorship, cross-training, development plans, and management training.

• Comprehensive medical, dental, vision, prescription, life, and disability insurance.

• Parental leave.

• Team Member Assistance Program.

• Company-matched 401(k).

• Flexible scheduling options.

• Paid time off.

• Discounts at hotels.

• Complimentary room nights.

• Quarterly bonuses based on hotel performance.

• Semi-annual bonus based on both hotel and company performance.

• Discretionary quarterly “+1 Service” bonus.

• Optional short-term disability and life insurance plans.