Assistant Director, Strategic Accounts – Americas

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the regional team of Strategic Account Managers and Senior Customer Success Managers across the Americas.

• Safeguard and expand CAS global enterprise accounts, particularly in North America.

• Develop and uphold account strategies that reflect account health, growth potential, and associated risks.

• Establish regional priorities for account coverage and adapt assignments and strategies as the portfolio develops.

• Create and manage the monthly regional forecast in collaboration with the team and Commercial Operations.

• Monitor forecast accuracy and utilize variance analysis to enhance account strategies and coaching efforts.

• Report on regional account health, forecasts, and risks to CAS senior leadership.

• Engage with senior customer executives to foster executive relationships between CAS leadership and clients.

• Represent regional global enterprise accounts during internal executive reviews.

• Collaborate with the Strategic Accounts Program Manager to contribute account intelligence to the wider program.

• Develop a pipeline of custom-services opportunities alongside the Custom Services team and transition qualified leads.

• Lead, mentor, recruit, retain, and develop experienced commercial professionals.

• Ensure effective communication between the regional team and senior sales and CAS leadership.

⛳️ Requirements

• Bachelor's degree in business, science-related fields, communications, or other relevant disciplines.

• Over 15 years of progressive commercial experience, including direct management of large, complex, multi-stakeholder enterprise accounts.

• Proven experience in developing and implementing account strategies and forecasting for a portfolio of global enterprise accounts.

• A successful track record in engaging and influencing senior customer executives at the C-suite and VP levels in a consultative, relationship-driven sales or customer success role.

• Experience in selling or supporting science-related solutions and/or information/intellectual property solutions is preferred.

• Previous leadership experience managing senior, highly accomplished commercial professionals.

• Demonstrated proficiency with CRM, forecasting, and opportunity management tools/systems, preferably Salesforce.com.

• Strong skills in cross-functional collaboration with Strategic Accounts program leadership, Custom Services, and senior CAS leadership.

• Excellent communication and interpersonal abilities; fluency in additional languages is a plus.

• Willingness to travel up to 40% domestically and internationally.

• Must be authorized to work in the United States.

• Must not require work authorization sponsorship now or in the future.

🏝️ Benefits

• Competitive salary.

• Generous vacation plan.

• Medical insurance plan.

• Dental insurance plan.

• Vision insurance plan.

• Employee savings plan.

• Retirement plan.