Assistant Director, Revenue Cycle Management

This is a fully remote position, open to applicants in Florida, +12 more states.

📋 Description

• Lead and develop frontline managers, team leads, and personnel within revenue cycle operations.

• Supervise daily operations to ensure that performance standards, productivity goals, and service levels are achieved.

• Foster a culture of accountability, collaboration, and ongoing improvement.

• Guarantee accurate and timely billing, cash postings, collections, accounts receivable follow-up, and denial management.

• Oversee workflow distribution and modify resources to align with client requirements.

• Report operational risks or issues to senior management.

• Detect inefficiencies and propose process enhancements.

• Assist in establishing standard workflows, policies, best practices, automation, and AI-driven optimization projects.

• Cultivate working relationships with client contacts and operational leaders.

• Engage in client meetings to provide performance updates, address concerns, and resolve issues.

• Monitor and analyze key performance indicators (KPIs), productivity metrics, and financial results.

• Create presentations, reports, and dashboards for leadership and clients.

• Ensure compliance with CMS guidelines, payer regulations, and billing/coding standards.

• Assist in quality assurance programs, audits, and corrective measures.

• Aid in budget management, staffing, productivity, expenses, forecasting, and performance evaluation.

• Enhance revenue cycle systems and workflows while collaborating with internal teams and vendors.

• Facilitate onboarding, training, education, mentoring, and professional development.

• Offer operational expertise for sales discussions, client presentations, proposals, and service enhancements.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience.

• At least 7 years of experience in healthcare revenue cycle services within a hospital setting.

• Minimum of 3 years in a leadership position.

• Familiarity with various EHR systems such as MEDHOST, Oracle/Cerner, Meditech, or EPIC revenue cycle software products.

• Demonstrated client relationship management skills.

• Experience with multi-facility organizations and rural health/community hospitals.

• Willingness to travel to hospital locations or events as required, up to 25%.

• Comprehensive understanding of hospital operations and clinical/financial processes.

• Superior written, proofreading, and verbal communication capabilities.

• Strong judgment, detail-oriented, organized, capable of multitasking, problem-solving, and able to work independently.

• Ability to thrive in a team environment and lead projects within the designated focus area.

• Adaptable with a positive "can-do" attitude and able to maintain professionalism in high-pressure scenarios.

• Capacity to handle and safeguard confidential information.

• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Copilot.

• Preference given to candidates available to work in EST or CST time zones.

🏝️ Benefits

• Three weeks of vacation and five personal days.

• Comprehensive Medical, Dental, and Vision benefits starting on your first day of employment.

• Employee stock ownership and RRSP/401k matching programs.

• Lifestyle rewards.

• Remote work opportunities and more!