Assistant Director, Revenue Cycle Management

This is a fully remote position, open to applicants in District of Columbia, +13 more states.

📋 Description

• Oversee and nurture frontline managers, team leaders, and personnel within revenue cycle operations.

• Supervise daily operations to ensure that performance benchmarks, productivity goals, and service quality are achieved.

• Foster accountability, collaboration, and ongoing enhancement.

• Guarantee prompt and precise execution of billing, cash posting, collections, accounts receivable follow-up, and denial management.

• Assess workflow distribution and modify resources to satisfy client demands.

• Report operational risks or challenges to senior management.

• Detect inefficiencies and propose process enhancements.

• Assist in the implementation of standardized workflows, policies, best practices, automation, and AI-driven solutions.

• Cultivate relationships with client contacts and operational leaders.

• Engage in client meetings and deliver updates on performance and initiatives.

• Address client issues and ensure prompt resolution of concerns.

• Monitor and evaluate KPIs, productivity metrics, and financial results.

• Create presentations, reports, and dashboards for leadership and clients.

• Identify trends and suggest corrective measures.

• Ensure compliance with CMS guidelines, payer regulations, and billing/coding standards.

• Support quality assurance initiatives, audits, and corrective measures.

• Assist in budget compliance, staffing, productivity, operational costs, and forecasting.

• Enhance revenue cycle systems and workflows.

• Work collaboratively with internal teams and vendors to address system challenges.

• Facilitate onboarding, training, education, mentoring, and career development.

• Provide operational insights for sales discussions, client presentations, proposals, and service enhancements.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience.

• At least 7 years of experience in healthcare revenue cycle services, particularly in a hospital setting.

• Minimum of 3 years in a leadership capacity.

• Familiarity with various EHR systems, including MEDHOST, Oracle/Cerner, Meditech, or EPIC revenue cycle software products and their applications.

• Demonstrated client relationship management skills.

• Experience with multi-facility organizations, including rural health/community hospitals.

• Willingness to travel to hospital locations or events as required, up to 25% of the time.

• Understanding of hospital operations and clinical/financial workflows.

• Exceptional written, proofreading, and verbal communication abilities.

• Strong judgment, attention to detail, organizational skills, multitasking capability, problem-solving skills, and the ability to work independently.

• Ability to collaborate within a team environment and lead projects within the designated focus area.

• Adaptable with a positive attitude and the capacity to maintain professionalism in high-pressure situations.

• Capability to handle and safeguard confidential information.

• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Copilot.

🏝️ Benefits

• 3 weeks of vacation and 5 personal days.

• Comprehensive medical, dental, and vision benefits starting on your first day of employment.

• Employee stock ownership and RRSP/401k matching programs.

• Lifestyle rewards.

• Opportunities for remote work and more!