Asset Availability Specialist, Junior

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Identify and address availability issues.

• Manage or escalate critical incidents as necessary.

• Ensure consistent availability of remote access.

• Conduct basic testing procedures.

• Maintain accurate documentation of operational events in tickets and alerts.

• Contribute to continuous improvement initiatives for monitoring processes.

• Document and enhance the knowledge base with processes, tools, troubleshooting methods, and escalated projects pertinent to the role.

• Engage in NOC N1 subteams, including NOC N1 | Customer Projects, NOC N1 | Internal Projects, NOC N1 | Daily Reports (Checklist), NOC N1 | Maintenance Tickets (Downtime), and NOC N1 | Contract Cancellations.

• Act as the first point of contact in the NOC, ensuring the swift restoration of critical services for clients managed by 2Com Consulting.

⛳️ Requirements

• Experience with remote access technologies.

• Fundamental knowledge of Linux (CentOS/Oracle Linux/Ubuntu) and Windows Server environments.

• Experience managing services and firewalls on both Windows and Linux systems.

• Basic understanding of network topology.

• Preferred: experience with open-source monitoring tools (e.g., Zabbix, Nagios, Grafana).

🏝️ Benefits

• Meal allowance of R$750.00.

• Access to Wellhub.

• Cultural voucher to foster personal development.

• Opportunities for courses and certifications to boost your skills.

• Internal training programs to broaden your knowledge.

• Company-provided laptop and mobile phone to facilitate your work.

• Health insurance coverage.

• Dental plan included.

• Additional day off.

• Options for further courses and certifications.

• Career development plan available.

• Shift rotations with opportunities for overtime.