Arrears Executive

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Engage with customers via phone and email, both inbound and outbound, to understand their circumstances.

• Conduct honest and supportive discussions about finances, including reviews of income and expenses.

• Establish realistic and sustainable payment plans.

• Alleviate concerns and foster trust through calm and clear communication.

• Recognize vulnerability and guide customers to advisory services.

• Ensure equitable outcomes.

• Operate in compliance and provide excellent customer experiences.

• Participate in regular one-on-ones, team huddles, coaching sessions, and ongoing feedback.

⛳️ Requirements

• A friendly and approachable individual dedicated to delivering exceptional customer service.

• A genuine desire to assist customers and make a positive impact.

• A team-oriented player who flourishes in a supportive and collaborative atmosphere.

• Proactive, inquisitive, and solution-oriented.

• Previous experience in an Arrears or Collections position.

• Background in supporting vulnerable customers within a regulated setting.

🏝️ Benefits

• 30 days of holiday entitlement in addition to bank holidays (effective from Day 1).

• Defined Pension Contribution Scheme (Employer matched up to 6%), with the option to contribute via Salary Exchange (also known as Salary Sacrifice).

• Employee Discount Scheme, providing access to discounts and offers from hundreds of leading retailers, along with cashback on purchases.

• Company-paid Private Medical Insurance (considered a benefit in kind).

• Group Life Assurance.

• Group Income Protection.

• Discretionary Annual Pay Review.

• Discretionary Annual Bonus Scheme.

• Loyal Service Scheme, rewarding your dedication with financial recognition, additional holidays, and matched pension contributions of up to 10% at key service milestones.

• Complimentary Flu Vaccinations, Eye Tests, and employer contributions towards glasses.

• Recognition Scheme.

• Free Mortgage Advice and Support.

• Wisdom Wellbeing, your resource for wellbeing tools and solutions, including an Employee Assistance Program.

• Everest Funeral Concierge.

• Complimentary Bereavement and Probate Advice and Support.

• Round-the-clock access to a GP, available 24/7, 365 days a year through GP24.

• Paid eye tests and employer contributions towards spectacles specifically for VDU usage.

• Enhanced parental leave.

• Technology Buying Scheme.

• Discounted Gym Memberships.

• Taste Card / Coffee Club Membership.

• Charitable Payroll Giving.

• Cycle to Work Scheme (Salary Sacrifice).

• Six weeks of training with the dedicated Learning & Development Team.

• Regular one-on-ones, huddles, and coaching.

• Continuous feedback.

• Recognition through the My Recognition portal.