Area Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide the Wawa Customer Experience and meet market-level financial objectives through direct involvement in stores.

• Mentor and develop General Managers while ensuring the successful execution of store-level procedures.

• Support the ongoing growth of store-level management teams through strategic workforce planning.

• Uphold customer experience standards, ensure safe and secure store environments, and foster associate/customer engagement.

• Create, implement, and sustain operational plans that align with corporate standards.

• Maintain an active presence in stores across all shifts and days, dedicating a minimum of 4 days per week.

• Enhance store leadership's business acumen and profitability while driving key performance metrics.

• Ensure General Managers comprehend and effectively utilize business reports and tools.

• Assess local market and competitive landscapes, sharing insights with Directors of Store Operations.

• Address and resolve customer and vendor complaints, implementing effective grievance solutions.

• Cultivate relationships with corporate departments and external vendors to address store-specific challenges.

• Maintain professional communication with internal and external customers while nurturing community relationships.

• Lead the implementation and change management of new programs.

• Ensure adherence to corporate policies, procedures, as well as local, state, and federal regulations.

• Manage crisis situations effectively, applying accountability and progressive discipline consistently.

• Exemplify Wawa’s Core Values and Brand Ambassadorship.

• Offer guidance, feedback, coaching, development opportunities, performance evaluations, corrective actions, and participate in hiring processes.

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, or a related field – preferred.

• At least 3 years of experience in multi-unit management within the Retail or Food & Beverage sectors.

• Demonstrated success in managing and developing team leaders.

• Proficient in Microsoft Office Suite applications.

• Must possess a valid driver’s license.

• Capability to build and nurture strong teams and individuals.

• Highly developed consultative and facilitation skills.

• Strong sense of professionalism and confidentiality.

• Understanding of P&L reports, budgeting, and basic financial assessment skills.

• Ability to thrive in a fast-paced, team-oriented environment with changing priorities and timelines.

• Availability to respond to store-related emergencies 24/7/365.

• Willingness to travel locally 80% of the time.

• Openness to relocation as needed – preferred.

• Exceptional verbal and written communication skills.

• Ability to analyze information and effectively propose solutions.

• Capability to manage multiple priorities simultaneously.

🏝️ Benefits

• Full-time employment.

• Reasonable accommodation for application upon request.

• Equal opportunity employment.