Area Installation Specialist

This is a fully remote position, open to applicants in Washington.

📋 Description

• Support the customer experience throughout the installation job cycle.

• Carry out technical assessments, evaluate existing conditions, and validate product specifications.

• Perform Job Site Inspections (JSIs) to ensure work quality.

• Execute checks for service provider credentials.

• Engage with customers to guarantee the installation experience aligns with The Home Depot standards.

• Address customer complaints and unresolved queries.

• Make decisions to avoid delays in the job cycle.

• Collaborate with service providers to troubleshoot issues.

• Authorize or escalate project modifications before proceeding.

• Ensure all outstanding items are resolved to the customer's satisfaction.

• Establish and sustain regular communication with customers throughout the installation lifecycle.

• Oversee open services and assigned Care Tickets until resolution.

• Manage all jobs within the designated area and product category.

• Inspect work for compliance with industry construction standards.

• Ensure that changes to job scope are properly documented.

• Ensure the timely resolution of all open services within the assigned area.

• Assist in managing customer inquiries, open services, and jobs that are on hold.

• Initiate change-of-scope requests as necessary.

• Utilize reporting and related systems to enhance customer experience and accuracy during installation.

⛳️ Requirements

• Must be at least eighteen years old.

• Must be legally authorized to work in the United States.

• Must successfully complete a pre-employment test if required.

• Experience in the construction or home improvement industry is preferred.

• Previous experience in managing residential home improvement installation projects.

• Bachelor’s degree or equivalent qualification in a relevant field.

• A minimum of 5 years of professional experience.

• Excellent time management and organizational capabilities.

• Strong negotiation skills.

• Solid business acumen.

• Proficient in problem-solving and multitasking.

• Collaborative leadership abilities, valuing partnerships.

• Typically requires less than 10% overnight travel.

• Requires intermittent periods of physical exertion, including walking, standing, stooping, climbing, and lifting materials or equipment, some of which may be heavy or awkward.

• Generally works in a comfortable environment but may experience regular exposure to dust, fumes, or odors.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching contributions.

• Opportunities for professional development and career advancement.

• Employee discounts on products and services.