Area Installation Specialist

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Support the customer experience throughout the entire installation job life cycle.

• Execute technical assessments, evaluate existing conditions, and conduct product confirmations.

• Perform Job Site Inspections to assess work quality and ensure compliance with industry construction standards.

• Carry out checks for service provider credentials.

• Engage with customers to ensure the installation experience aligns with THD standards.

• Address customer complaints and manage open job-in-process issues.

• Make decisions to avoid delays in cycle time.

• Collaborate with service providers to troubleshoot problems.

• Approve or escalate modifications to projects before work commences.

• Ensure all outstanding items are resolved to the customer's satisfaction.

• Initiate and maintain regular communication with customers, ensuring timely follow-up.

• Oversee open services and assigned Care Tickets until resolution.

• Manage all projects within the designated area and product category.

• Document changes in job scope and ensure timely closure of open services.

• Resolve jobs that are on hold and initiate change-of-scope requests.

• Utilize reporting and related systems to enhance customer experience and installation accuracy.

• Report directly to the District Installation Manager; supervise no direct reports.

⛳️ Requirements

• Must be at least eighteen years old.

• Must have legal authorization to work in the United States.

• Must successfully pass a pre-employment test if required.

• Experience in the construction or home improvement industry.

• Previous experience managing residential home improvement installation projects.

• Bachelor's degree or equivalent in a relevant field of study.

• Minimum of 5 years of professional experience.

• Strong organizational and time management abilities.

• Excellent negotiation skills.

• Strong business acumen.

• Proficient problem-solving and multi-tasking capabilities.

• Collaborative leadership skills with a focus on building partnerships.

• Willingness to travel overnight less than 10% of the time.

• Ability to perform intermittent periods of physical exertion, including walking, standing, stooping, climbing, and lifting materials or equipment.

• Capability to work with regular exposure to dust, fumes, or odors.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional growth and development.

• Supportive work environment that values collaboration.