Area Director of Operations

This is a fully remote position, open to applicants in Florida.

📋 Description

• Lead and cultivate Executive Directors within the designated communities.

• Conduct weekly one-on-one meetings and L-10 sessions, establish objectives, mentor leaders, and make decisions regarding hiring, development, and exits.

• Take ownership of P&L performance and analyze monthly results in comparison to budget with each Executive Director.

• Oversee labor management, including hours per occupied unit, overtime, and agency staffing utilization.

• Manage expenses and collaborate with the Executive Vice President to create annual budgets.

• Facilitate mock surveys and audits of resident documentation, service plans, medication management, staff training, and background screening records.

• Ensure timely reporting of incidents and the completion and sustainability of corrective action plans.

• Comply with Florida AHCA regulations, including Chapter 429, F.S., and Rule 59A-36, F.A.C.

• Collaborate with Directors of Sales & Marketing to achieve occupancy targets and manage the Welcome Home CRM pipeline.

• Guarantee the accuracy of care-level assessments and ensure correct billing.

• Track clinical outcomes, falls, hospital transfers, and family satisfaction through Directors of Healthcare.

• Conduct quarterly quality improvement meetings.

• Oversee the operational onboarding of newly managed and newly constructed communities, which includes licensing, staffing, systems, and lease-up processes.

• Provide on-call assistance to community leaders and address escalations from residents, families, and ownership.

• Report to the Executive Vice President and collaborate closely with the Founder & CEO on growth initiatives.

⛳️ Requirements

• Minimum of 5 years in senior living operations leadership.

• At least 2 years of experience managing two or more communities.

• Background as an Executive Director or Administrator of an assisted living or memory care facility.

• Direct responsibility for community operating budgets, including the ability to create a budget and be held accountable to it.

• Experience leading a community through a state licensing survey for assisted living or memory care.

• Completion of Florida Assisted Living Facility Core Training, or willingness to complete it within 90 days of hire.

• Possession of a valid driver’s license.

• Access to reliable transportation.

• Willingness to travel 50–75% across the Southeast.

• Preferred: Proven track record of turnaround success demonstrating improved occupancy, NOI, or survey results at an underperforming community.

• Preferred: Experience in opening a new community or transitioning one to new management.

• Preferred: Knowledge of memory care operations.

• Preferred: Experience with Florida AHCA assisted living regulations, along with licensure or administrator experience in another Southeast state.

• Preferred: Bachelor’s degree in healthcare administration, business, or a related field.

• Preferred: Familiarity with Welcome Home CRM, an eMAR/EHR platform, and Excel-based budget analysis.

🏝️ Benefits

• 50–75% travel.

• Commitment to equal opportunity employment.

• AHMG is a small company where area leaders collaborate directly with the executive team.