Area Claims Supervisor

This is a fully remote position, open to applicants in Montana.

📋 Description

• Lead, mentor, coach, and develop a team of crop insurance adjusters in Montana and Southern Idaho.

• Provide daily leadership, manage performance, and support career development.

• Conduct employee coaching, performance evaluations, and plan for succession.

• Oversee claims operations to ensure claims are handled accurately, timely, and with a customer-centric approach.

• Ensure compliance with organizational policies and relevant regulations.

• Monitor workloads and distribute resources effectively to meet service, quality, and business targets.

• Review claims activity and assist with intricate claim scenarios.

• Act as an escalation point for challenging issues involving customers, agents, or operations.

• Collaborate with Claims Management and cross-functional teams to enhance processes and operational efficiency.

• Provide training and encourage the adoption of claims processes, tools, and systems.

• Foster relationships with agents, customers, and internal business partners.

• Travel throughout Montana and Southern Idaho to support field staff, coaching, training, team engagement, and performance improvement.

• Exemplify ProAg’s values and leadership standards.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and relevant claims leadership experience.

• At least 2 years of experience in people leadership within a claims environment.

• Experience in managing, supervising, or supporting claims operations.

• Deep understanding of claims handling best practices and customer service expectations.

• Proven track record in coaching, developing, and leading frontline employees, including performance management and employee development.

• Strong organizational, analytical, problem-solving, and decision-making abilities.

• Capacity to manage multiple priorities in a fast-paced setting.

• Proficient understanding of data analytics or Power BI for informed decision-making.

• Excellent communication and relationship-building capabilities.

• Willingness and ability to travel approximately 40% statewide within Montana and Southern Idaho.

🏝️ Benefits

• Competitive salary along with a comprehensive benefits package.

• Strong learning culture with continuous development opportunities.

• Opportunities for career growth and advancement.

• Comprehensive medical, vision, and dental coverage starting on your first day of employment.

• Basic life and disability insurance.

• 401(k) plan with a 6% company match.

• 20 days of PTO, three floating holidays, approximately 10 paid holidays, and volunteer time off.

• Paid parental leave.

• Award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription.

• Student loan matching program.

• Employee discount program.

• Meaningful work supporting American farmers and ranchers.

• A culture focused on personal connections and relationships.

• Resources and stability backed by Tokio Marine HCC.