Architect, Product Development

This is a fully remote position, open to applicants in Canada.

📋 Description

• Guide, mentor, and nurture engineers and technical leads, promoting accountability, growth, and technical excellence.

• Drive the execution of product initiatives, platform improvements, and customer deployments for TTEC Digital products.

• Facilitate collaboration among Engineering, QA, DevOps, Product Management, Architecture, and Professional Services teams.

• Create solution designs, architecture diagrams, and implementation strategies using tools like Lucidchart, Visio, or similar platforms.

• Oversee technical design assessments, implementation planning, and delivery readiness activities.

• Identify and manage technical risks, dependencies, and challenges related to implementation.

• Investigate and assess new AI, customer experience, and contact center technologies.

• Evaluate integration possibilities across AI platforms and CCaaS solutions to drive product innovation and meet customer demands.

• Deliver AI-driven customer experience and contact center solutions within TTEC Digital’s proprietary product suite.

• Collaborate with cross-functional teams to guarantee successful delivery and operational readiness.

⛳️ Requirements

• Over 8 years of experience in software engineering, solution architecture, technical leadership, or product development.

• Previous experience managing engineers, technical leads, or software development teams.

• Demonstrated success in delivering intricate software implementations across various teams and stakeholders.

• Proficiency in Google AI technologies, conversational AI, virtual agents, Agent Assist, or AI-enhanced customer experience solutions.

• Solid understanding of Google Cloud Platform (GCP), Kubernetes, cloud-native architectures, APIs, microservices, and distributed systems.

• Experience in crafting and presenting architecture diagrams and technical solution designs.

• Excellent communication, leadership, and stakeholder management abilities.

• Familiarity with Google CCAI, Vertex AI, Gemini, Dialogflow, Agent Assist, or similar Google AI technologies.

• Experience with contact center and customer experience platforms like Genesys Cloud, Amazon Connect, NICE CXone, Five9, Cisco Webex Contact Center, or comparable CCaaS solutions.

• Experience in evaluating, designing, or implementing integrations between AI platforms and customer experience technologies.

• Knowledge of telephony concepts, SIP-based communications, voice routing, and contact center ecosystems.

• Exposure to DevOps practices, CI/CD pipelines, observability, and SaaS product operations.

• Familiarity with AWS, Azure, or multi-cloud environments.

• Awareness of modern AI platforms and services such as AWS Bedrock, Azure AI/Copilot, OpenAI, Anthropic, or other enterprise AI technologies.

🏝️ Benefits

• Recognized as a Great Place To Work for the years 2024-2025.

• Committed to being an equal opportunity employer with a diverse and inclusive workforce.