Appointment Setter, Payaca, AirCall Exp

This is a fully remote position, open to applicants in South Africa, +1 more state.

📋 Description

• Connect with warm and hot prospective customers through inbound/outbound calls utilizing high-intent marketing leads, with no cold calling involved.

• Adhere to established Pre-Proposal and Post-Proposal call protocols.

• Assist customers in navigating an online estimate tool by using their UK postcode to deliver indicative panel counts, battery sizes, and cost projections.

• Collect property and customer details for the design team.

• Record interactions and call results in Payaca CRM and Aircall.

• Perform post-proposal follow-ups, respond to inquiries, resolve basic objections, and guide customers toward scheduling a survey or subsequent appointment.

• Arrange dedicated 30-minute specialist calls for customers who have complex technical inquiries.

• Maintain performance metrics by dialing approximately 100–200 numbers daily, aiming for a contact/conversation rate of around 50%.

• Engage in coaching, call reviews, and role-playing exercises with the Ninja Operations Manager.

⛳️ Requirements

• Native or near-native English fluency with an exceptionally clear, professional, and engaging telephone presence.

• Previous experience in telesales, telemarketing, customer service, or phone-based sales qualification.

• Availability to work UK business hours, specifically from 9:00 AM to 5:00 PM GMT/BST.

• Capability to operate from a quiet, dedicated home office located in South Africa or the Philippines.

• Reliable, high-speed internet connection.

• Proficient in navigating CRM and VoIP systems, with experience in Payaca and Aircall or the ability to adapt quickly.

• Comfortable with basic numerical and technical concepts such as panel counts and cost estimates.

• Preferred experience in UK-facing inbound or outbound sales and qualification campaigns.

• Ability to naturally follow structured scripts while establishing rapport is preferred.

• Customer-focused, warm, and conversational telephone demeanor.

• Self-motivated and dependable in a fully remote work environment.

• Adaptable and open to coaching.

• Team-oriented with a collaborative spirit.

🏝️ Benefits

• [Insert benefits here if needed]