Appointment Scheduler

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Professionally and empathetically respond to incoming calls from patients and clients.

• Conduct outbound calls to both prospective and current patients for appointment booking and confirmation.

• Utilize the practice management system to schedule, reschedule, and cancel appointments.

• Follow up with patients who have missed or canceled appointments to encourage re-engagement and rebooking.

• Oversee and continuously update the appointment calendar.

• Triage inquiries and escalate clinical issues to the appropriate team member.

• Maintain precise patient records and update contact and appointment information.

• Address patient inquiries regarding services, availability, and general information about the practice.

• Support daily operations through organized and proactive administrative tasks.

• Collaborate with the clinical team regarding scheduling changes and patient updates.

• Work during morning shift hours, approximately from 9am to 1pm AEST.

⛳️ Requirements

• Prior experience in appointment setting, patient coordination, medical reception, or a related healthcare administration role.

• Telehealth experience is essential, preferably within a mental health or psychology practice.

• Knowledge of the Australian healthcare system, including Medicare and private health insurance billing procedures.

• Hands-on experience with Cliniko is essential; Halaxy experience may also be taken into account.

• Confident and professional phone demeanor for both inbound and outbound calls.

• Experience using Zoom Phone or similar VoIP platforms for calls to Australia and New Zealand.

• Strong attention to detail, ensuring accurate data entry and record maintenance.

• Ability to effectively manage a busy appointment calendar and prioritize tasks.

• Empathetic and patient-centered communication style appropriate for a mental health or telehealth setting.

• Comfortable working independently in a remote environment with minimal oversight.

• Reliable internet connection and a quiet, professional home office setup.

• Availability to work morning shift hours in alignment with Australian Eastern Standard Time.

🏝️ Benefits

• Competitive salary.

• Opportunity to influence the HR function of a rapidly expanding BPO.

• Collaborate closely with a team of industry leaders who have successfully scaled BPOs in the past.

• Opportunities for career growth and development.