Applications Manager, Service Manager

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Ensure stable operation and monitoring of applications.

• Coordinate and oversee activities to guarantee availability, recoverability, performance, and resource utilization.

• Analyze and resolve application incidents while developing effective workarounds.

• Provide support and guidance to users regarding application usage and process execution.

• Notify application users about incidents, application alerts, and scheduled outages.

• Facilitate communication between business departments, application owners, support teams, and developers.

• Assist in the specification, testing, and deployment of application releases.

• Plan and coordinate releases, including the preparation of installation plans.

• Capture technical requirements and devise solution concepts for the ongoing development of applications.

• Coordinate release agreements and supervise implementation with relevant stakeholders.

• Maintain and enhance interfaces between applications.

• Generate and support change requests for application developers.

• Create, update, and sustain operating procedures, user manuals, and technical documentation.

• Prepare tailored reports and statistics for customers.

• Conduct data cleansing and maintenance activities.

⛳️ Requirements

• Completed education or training in Computer Science, Business Information Systems, or a related qualification.

• Several years of experience in Application Management, Service Management, or Application Operations.

• Strong experience in operating and supporting business applications.

• Extensive knowledge of Release and Deployment Management, along with planning and coordinating application releases.

• Proficient in analyzing, troubleshooting, and sustainably resolving application incidents.

• Good understanding of interface management and collaboration with various IT and business departments.

• Experience in creating, maintaining, and updating technical documentation, operating procedures, and user manuals.

• Familiarity with data maintenance and preparing customer-specific reports and statistics.

• Excellent communication and coordination skills.

• Independent, organized, and solution-oriented work approach.

• Strong customer service orientation, teamwork capabilities, and a high sense of responsibility.

• Analytical mindset and a strong level of initiative.

• Fluent in German with a good command of English.

🏝️ Benefits

• 100% workload during the onboarding phase (approximately 2 months), followed by a 50% workload.

• Remote work opportunity.