Applications Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct and supervise the Epic Tapestry applications team, encompassing analysts, consultants, and support staff.

• Manage the functionality of Epic Tapestry, which includes Managed Care Administration, Utilization Management, Contracts, Membership, Benefits, Provider Management, and associated workflows.

• Set priorities, develop application strategies, and create project roadmaps in collaboration with operational and IT leadership.

• Oversee the design, configuration, testing, implementation, upgrades, optimization, and production support of applications.

• Ensure that the Epic build and workflows adhere to organizational standards, best practices from Epic, and governance protocols.

• Manage application-related projects, addressing scope, timelines, resources, risks, dependencies, and deliverables.

• Mentor and nurture Epic analysts while guiding them through complex builds, workflows, and troubleshooting challenges.

• Coordinate dependencies and integrations across applications with other Epic applications and technical teams.

• Convert business requirements into effective Epic solutions in collaboration with stakeholders in health plans, managed care, utilization management, contracting, claims, and provider operations.

• Lead the escalation and resolution of issues related to high-priority applications and operational matters.

• Assist with Epic upgrades, enhancements, testing efforts, go-live activities, and stabilization initiatives.

• Monitor team performance, application stability, service levels, and metrics related to project delivery.

• Report on application status, risks, priorities, and strategic recommendations to senior leadership.

⛳️ Requirements

• A bachelor's degree in Information Technology, Healthcare Administration, Business, or a related discipline is preferred.

• A minimum of 5 years of experience with Epic applications, especially significant experience with Epic Tapestry.

• Prior experience in managing or leading an Epic application team is strongly preferred.

• Comprehensive knowledge of managed care, payer systems, health plans, utilization management, provider operations, membership, benefits, and/or claims workflows.

• Proven experience in leading Epic implementations, upgrades, optimization projects, or major application initiatives.

• Strong grasp of Epic governance, change control, testing, release management, and production support processes.

🏝️ Benefits

• Contract role lasting 4 to 5 months.

• Commitment to equal opportunity employment.

• A diverse and inclusive workforce.