Applications Implementation Engineer II

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a subject matter expert for system applications during implementation.

• Offer technical insights and thought leadership for solution design and industry best practices.

• Provide guidance to system users and stakeholders.

• Evaluate and approve service partner solution designs, timelines, and estimates.

• Collaborate with business and technology leadership to ensure consistent application implementation across the enterprise.

• Configure systems and collaborate with application support teams to diagnose and resolve system issues.

• Assist with user training and system testing.

• Specify and define business requirements for WMS software projects.

• Lead the implementation and configuration of WMS solutions in partnership with others.

• Enhance warehouse productivity, space utilization, and employee engagement utilizing WMS, LMS, and WCS functionalities.

• Oversee software testing, training, and maintenance for both new and existing customers.

• Work with cross-functional teams and external partners to ensure WMS integration with other systems and processes.

• Diagnose and resolve issues related to WMS software and functionality.

• Hold implementation partners and vendors accountable for deliverables.

• Create and manage quick implementation templates for swift WMS deployments at small to medium customer sites.

• Document and revise standard operating procedures and best practices.

• Provide ongoing application support and guidance to WMS users and stakeholders.

• Advocate for the adoption of AI and ML through IT collaboration.

• Assist in the transition and transformation of applications at Neovia.

• Perform additional assigned duties, which may include overnight and international travel.

⛳️ Requirements

• Bachelor’s degree in computer science or business, or a comparable combination of education, certification, and experience.

• At least 5 years of experience in new site launches or system implementation projects within the logistics or supply chain sector.

• A minimum of 3 years managing large, cross-functional IT projects.

• At least 2 years of experience with WMS and/or TMS implementations in the logistics or supply chain industry.

• Technical expertise in WMS software and/or related technologies.

• Experience and knowledge in supply chain and contract logistics.

• Ability to manage multiple projects in a dynamic, deadline-oriented environment while maintaining quality and service levels.

• Focused on customer satisfaction and timely delivery.

• Strong analytical abilities and capability to work independently.

• Excellent interpersonal, organizational skills, and meticulous attention to detail.

• Outstanding written, verbal, and presentation skills.

• Capacity to clearly and actionably communicate complex issues and solutions.

• Ability to build working relationships across various teams in the organization.

• Capable of operating and influencing at a strategic level while maintaining professionalism and composure.

• Must maintain confidentiality regarding highly sensitive information.

• Willingness and ability to travel to various warehouse and office locations domestically and internationally, up to 50% of working time.

• Primarily sedentary work, with some walking, standing, bending, or lifting items weighing up to 15 pounds.

🏝️ Benefits

• Comprehensive medical, dental, vision, life, and disability insurance.

• Tax-advantaged benefit spending accounts.

• Additional supplemental benefits.

• Retirement savings plan with company matching contributions.