Application Support

This is a fully remote position, open to applicants in Romania, +3 more states.

📋 Description

• Provide system administration and user support for Dynamics 365 and Dynamics 365 Business Central applications.

• Offer application and system administration assistance for various business applications managed by the Applications Support team.

• Gain an understanding of business systems and processes to ensure prompt problem resolution and minimize service disruptions.

• Collaborate with third-party technical support teams on change requests, bug fixes, and system enhancements.

• Execute daily, monthly, quarterly, or annual system processes, which include testing and reconciliations.

• Analyze data and assess system enhancements or modifications to business applications within the scope of IT Applications.

• Coordinate and facilitate User Acceptance Testing, training sessions, and initial application support.

• Record issues, changes, and knowledge items using JIRA, Confluence, and business incident/change management tools.

• Develop and maintain operating procedures and training materials for the Applications Support team.

• Comply with IT policy requirements, including SOX and cybersecurity regulations.

• Engage in business team system initiatives and implementations.

• Assist in project planning and execution by monitoring milestones, risks, issues, and actions.

⛳️ Requirements

• A degree in Information Technology, Business, or Finance is advantageous.

• Over 2 years of experience as a Business Application Support Analyst in complex, multi-stakeholder settings.

• Strong analytical and problem-solving skills.

• Ability to effectively collaborate across cross-functional teams, third-party vendors, and geographically dispersed stakeholders.

• Experience in facilitating user enablement activities, including training, communications, and initial application support.

• Familiarity with IT compliance and internal control frameworks, such as SOX.

• Experience in supporting applications based on Dynamics 365.

• Basic Excel skills for analysis, reconciliation, validation, and reporting tasks.

• Understanding of IT compliance and security standards, including SOX.

• Strong stakeholder engagement and communication abilities, capable of influencing both business and IT.

• Capacity to foster trusted relationships with demanding internal clients.

• Results-oriented, positive, and pragmatic approach to problem resolution.

• Excellent proficiency in written and spoken English.

🏝️ Benefits

• Medical insurance: Your health and your family's health are our top priority. You're fully covered.

• Holiday flat in Valencia.

• Gifts for special occasions.

• Anniversary gifts.

• Team-building events.

• Year-end celebrations.

• Day off on your birthday.

• Community and social initiatives.

• Access to Udemy with unlimited access to thousands of courses.

• German language courses.

• Opportunities for personal and professional growth through masterclasses, courses, and training.