Application Support Analyst

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Assist in the management and upkeep of SharePoint Online and/or SharePoint On-Premises environments.

• Develop and oversee SharePoint sites, libraries, lists, and permissions.

• Diagnose and resolve issues related to Windows and OneDrive.

• Investigate and rectify permission misconfigurations at the site, library, folder, and file levels.

• Provide customer support to identify and resolve access-related and general SharePoint issues.

• Acquire knowledge of and utilize legacy applications, including Document Management (DM).

• Act as a primary contact for support requests.

• Assist in managing user accounts, access control, and security group assignments.

• Help monitor system performance, storage, and usage reports.

• Generate and maintain documentation, guides, and training materials for end users.

• Collaborate with IT team members on Microsoft 365 integrations, including Teams, OneDrive, and Power Automate.

• Participate in the testing of updates, patches, and new features prior to deployment.

• Escalate complex issues to senior administrators.

• Follow up with end users post-issue resolution to ensure satisfaction and confirm that problems are fully addressed.

⛳️ Requirements

• Bachelor's Degree or 4 years of equivalent professional experience.

• 2 years of experience in SharePoint administration or a related role.

• Capability to obtain and maintain a public trust requiring U.S. Citizenship.

• Ability to thrive and effectively complete tasks in a fast-paced environment with minimal supervision.

• Proficiency in quickly learning new applications to provide necessary support.

• Proven ability to troubleshoot SharePoint folder and file permission issues, with an understanding of permission inheritance, sharing settings, and access control lists.

• Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook).

• Basic understanding of user permissions and Active Directory / Azure Active Directory.

• Previous hands-on experience with applications such as Caseware IDEA and JIRA/Confluence.

• Additional knowledge or familiarity with SAS, Nviivo, Rstudio, or Rumba.

• Strong problem-solving abilities and communication skills.

• Microsoft certifications (e.g., MS-900, MS-700, or MS-300) are preferred.

• Experience with Power Automate or Power Apps is preferred.

• Familiarity with SharePoint migration tools (e.g., ShareGate, SPMT) is preferred.

• Previous experience in a helpdesk or IT support role with a customer-facing focus is preferred.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and certifications.

• Collaborative work environment with a focus on innovation.

• Flexible work arrangements to support work-life balance.