Application Processor

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Review and assess program applications to ensure they are complete, accurate, and compliant with program requirements.

• Verify the eligibility of applicants by examining supporting documentation and necessary forms.

• Enter, update, and maintain customer and application records in the program's databases and tracking systems.

• Identify any missing, incomplete, or inconsistent information in applications and communicate with applicants or program partners as required.

• Conduct quality assurance reviews to confirm accurate processing and documentation.

• Examine work orders, project documentation, invoices, and completion records for compliance with program guidelines.

• Process paperwork related to incentives, rebates, or assistance in accordance with established procedures.

• Assist with data validation, record maintenance, and reporting activities.

• Escalate applications that require additional review or special consideration to the appropriate program staff.

• Support program operations by maintaining well-organized electronic records and adhering to document retention policies.

• Communicate professionally with customers, contractors, and internal team members regarding the status and requirements of applications.

• Achieve established productivity, accuracy, and service-level standards.

⛳️ Requirements

• Applicants must currently reside in the Chicago metropolitan area or Northern Illinois region.

• A High School Diploma or GED is required.

• At least one (1) year of experience in administrative roles, customer service, data entry, claims processing, application review, or related fields.

• Experience in reviewing documents for completeness and accuracy.

• Ability to successfully pass all relevant background screening requirements.

• Experience in processing applications, determining eligibility, and handling rebates, claims, grants, or customer assistance programs.

• Knowledge of utility, energy efficiency, housing assistance, weatherization, or community-based programs.

• Familiarity with databases, CRM systems, or case management platforms.

• Experience in generating reports and identifying data trends.

• Exceptional attention to detail and a high level of accuracy.

• Strong organizational and time management abilities.

• Capability to manage multiple priorities in a fast-paced environment.

• Sound judgment and the ability to make decisions within established guidelines.

• Strong analytical and problem-solving capabilities.

• Effective written and verbal communication skills.

• Ability to work independently while contributing to team objectives.

• Professional customer service skills with a commitment to maintaining confidentiality.

• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams.

• Ability to learn and navigate various software systems and databases.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with employer contributions.

• Opportunities for professional development and career advancement.

• Flexible work schedules and a supportive work environment.