Application Observability Engineer

This is a fully remote position, open to applicants in Arizona, +17 more states.

📋 Description

• Oversee and enhance the enterprise observability platform, which includes Grafana, Grafana Tempo, Dynatrace, Splunk, and syslog.

• Track system health and performance metrics to proactively detect and address potential challenges.

• Diagnose and resolve intricate issues concerning application performance, reliability, and functionality.

• Act as a subject matter expert and primary escalation point for observability and performance-related matters.

• Develop and sustain dashboards, alerts, and reports to facilitate operational visibility.

• Collaborate with network engineering and automation teams to ensure the smooth integration and functioning of monitoring systems.

• Lead root cause analysis for critical incidents and take part in post-mortem evaluations.

• Guide junior engineers on observability tools and troubleshooting techniques.

• Document processes, configurations, and troubleshooting procedures to promote knowledge sharing and operational efficiency.

• Engage in on-call rotations and incident response as necessary.

• Carry out other job-related tasks as assigned.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• A minimum of 5 years of experience in observability, operations, or related infrastructure roles.

• Practical experience with Grafana, Grafana Tempo, Dynatrace, Splunk, and syslog.

• Strong expertise with Linux systems and command-line tools.

• Comprehensive understanding of networking fundamentals (TCP/IP, DNS, routing, etc.).

• Experience with Kubernetes and containerized application environments.

• Proficiency in scripting languages (Python, Bash, or similar).

• Exceptional problem-solving and communication abilities.

• Capability to work independently in a remote environment.

• Willingness to collaborate as part of a team and also work autonomously.

• Must possess legal authorization to work in the U.S.

• Experience in telecommunications or large-scale distributed systems environments.

• Familiarity with distributed tracing and APM concepts.

• Understanding of CI/CD pipelines and DevOps methodologies.

• Experience with infrastructure-as-code tools (Terraform, Ansible).

🏝️ Benefits

• 80% of medical premiums covered by the company.

• Company-sponsored disability and life insurance.

• 401(k) with company matching.

• Discounted services within coverage areas.

• Competitive total compensation package.

• Locally owned, welcoming, and enjoyable work environment.

• Equal opportunity employment.