Application Development and Support Engineer II

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Diagnose and resolve moderately complex and occasionally ambiguous incidents across applications and integrations.

• Conduct advanced data analysis and debugging to pinpoint the root causes of system issues.

• Implement configuration modifications and minor development fixes to address issues and enhance system performance.

• Manage issues from start to finish, including diagnosis, resolution, validation, and documentation.

• Recognize systemic problems and assist in developing long-term solutions and process enhancements.

• Collaborate with development teams to refine escalations and minimize recurring issues.

• Contribute to improvements in the knowledge base and explore automation opportunities.

• Address most issues with moderate to high levels of independence.

• Assist in cross-team issue resolution and team-level processes.

• Provide guidance and support to Level I engineers.

• Engage in training and development activities within the Technology Talent Incubator Program.

⛳️ Requirements

• Bachelor's Degree in Computer Science, MIS, or a related field is required.

• Two (2) to Four (4) years or more of experience in application support or development is required.

• Hands-on development experience with coding in C# and .NET; applications lacking demonstrated development experience will not be considered.

• Advanced programming skills in SQL, Python, JavaScript, or TypeScript are required.

• Intermediate capability to learn and work with diverse technologies, such as Salesforce and .NET, is required.

• Intermediate experience with SQL/data querying is required.

• Strong troubleshooting and analytical skills are required.

• Ability to work independently on complex issues is required.

• Excellent communication and collaboration skills are required.

• Familiarity with APIs and integrations is preferred.

• Experience with root cause analysis (RCA) and problem management is preferred.

🏝️ Benefits

• Medical insurance

• Prescription coverage

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance options

• Paid time off for vacation, illness, bereavement, family, and parental leave

• Tax-advantaged 401(k) retirement savings plan

• Annual bonus, commission, and/or long-term incentive plan may be available depending on position level/type

• Technology Talent Incubator Program with mentorship and continuous learning

• Career development pathway and exposure to cloud platforms, cybersecurity, data engineering, and artificial intelligence