Application and Integration Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Diagnose intricate enterprise application issues utilizing system logs, error reports, and integration traces.

• Conduct root cause analysis on performance bottlenecks, application errors, and service interruptions.

• Record technical solutions in knowledge repositories.

• Aid IT project teams with design, configuration, deployment, and upgrades of enterprise applications and integration solutions.

• Support mobile application deployment activities as required.

• Plan and carry out release cycles in collaboration with cross-functional teams.

• Confirm build integrity and execute pre- and post-deployment testing.

• Monitor and enhance application performance across both Windows and Linux environments.

• Execute patching, security updates, and release validation.

• Recognize inefficiencies in workflows and system operations, implementing improvements through scripting, automation, or tool integration.

• Collaborate with Service Desk, Network Operations, and Infrastructure teams for Tier 2/3 escalation support.

• Conduct advanced incident triage and contribute to problem management and root cause investigations.

• Create and maintain runbooks, environment configuration guides, and deployment procedures.

• Provide release management support for both enterprise and mobile applications as necessary.

⛳️ Requirements

• An Associate Degree is required.

• A minimum of 3 years in IT support or application/system administration.

• Relevant IT certifications are preferred (e.g., Boomi, Linux+, Microsoft, AWS, ITIL).

• Experience in the administration and optimization of Windows and Linux environments, including server provisioning, patch management, and advanced command-line operations.

• Familiarity with Azure and VMware virtualization platforms.

• Proficient in PowerShell, Bash, and Python scripting.

• Experience with Power Automate workflows.

• Ability to execute SQL data queries and perform database diagnostics.

• Knowledge in the configuration, deployment, and maintenance of integration platforms and APIs, including Boomi, REST, and SOAP.

• Understanding of SDLC and DevOps practices, including version control, CI/CD pipeline configuration, automated testing, and release management.

• Advanced analytical and problem-solving skills for complex enterprise and mobile platform issues.

• Strong communication abilities with both technical and non-technical stakeholders.

• Willingness to work after hours, weekends, holidays, and be on call as needed.

• Must be present onsite for the first day of employment for new hire onboarding activities.

• Ability to travel occasionally, approximately 10–15%.

🏝️ Benefits

• Generous paid time off policy.

• Medical benefits.

• Dental benefits.

• Retirement benefits.

• Wellness programs.

• Professional development programs to enhance staff skills.

• Fully remote, home-based work from anywhere within the United States.

• Occasional travel may be required (10–15%).