Application Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and coordinate daily operational tasks for athenaCollector, which includes application monitoring, configuration, troubleshooting, and resolving issues.

• Act as the main point of contact for customer inquiries, incidents, and application support.

• Deliver timely updates on status and maintain effective communication.

• Configure and uphold athenaCollector's administrative tables, billing settings, fee schedules, allowable schedules, contracted rates, providers, departments, insurance packages, and medical groups.

• Assist with the onboarding, offboarding, and configuration adjustments for providers and departments.

• Develop, update, test, and implement application dictionaries, tables, claim rules, billing rules, and workflow configurations.

• Investigate and resolve issues related to claims, payments, denials, remittances, unpostable items, accounts receivable, and patient balance workflows.

• Maintain accurate charge, fee, and contracted-rate information across athenaCollector and associated systems.

• Support workflows for claim submission and denial prevention.

• Coordinate the resolution of payment posting, remittance, credit balance, underpayment, zero-pay, and unapplied-credit issues with revenue cycle teams and athenahealth.

• Aid in payer enrollment, provider numbers, department, insurance package, and credentialing-related configuration matters.

• Monitor interfaces, integrations, and both inbound and outbound transactions; troubleshoot any routing or data issues.

• Collaborate with revenue cycle teams, application teams, business stakeholders, market leadership, end users, vendors, and support partners.

• Engage in application testing, release readiness, upgrades, implementations, workflow enhancements, and the adoption of standardized practices.

• Document configurations, procedures, decisions, resolutions to issues, and user guidance.

• Provide education on applications, knowledge transfer, and support for end users.

• Take part in a rotating on-call support schedule.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Strong orientation towards customer service and effective communication with both technical and non-technical stakeholders.

• Familiarity with healthcare billing, practice management, revenue cycle, and workflows related to providers, departments, charges, claims, payments, remittances, denials, and accounts receivable.

• Excellent analytical, organizational, interpersonal, and problem-solving abilities.

• Capability to investigate application issues, identify root causes, coordinate resolutions, and communicate any risks or dependencies.

• Ability to work independently while fostering collaboration across technical, operational, vendor, and revenue cycle teams.

• Skilled in managing multiple priorities and meeting deadlines in a dynamic healthcare setting.

• Proficient written and verbal communication skills, with a focus on documentation and follow-through.

• Experience in supporting locally hosted or web-based business applications.

• Background in supporting healthcare billing, practice management, revenue cycle, or similar healthcare applications.

• Proven ability to diagnose and resolve both business and technical issues.

• Understanding of application configuration, system components, data interfaces, and integrated workflows.

• Ability to engage directly with customers, vendors, internal technology teams, and business partners.

• Willingness to travel up to 20% as required.

• Must successfully pass a Motor Vehicle Records check.

• A Bachelor’s degree is preferred.

• Experience with athenaCollector or athenaOne is preferred.

• Familiarity with provider and department configuration, fee and allowable schedules, claim rules, denial workflows, payment posting, or payer enrollment is preferred.

• Experience in supporting ambulatory operations or enterprise revenue cycle workflows within a healthcare environment is preferred.

🏝️ Benefits

• Medical, dental, vision, disability, AD&D, and life insurance.

• Paid time off (vacation & sick leave).

• Discretionary 401k match.

• 10 paid holidays annually.

• Health savings accounts.

• Flexible spending accounts for healthcare and dependents.

• Employee Assistance program.

• Employee discount program.

• Pet insurance.

• Legal insurance.

• Accident and critical illness insurance.

• Long-term care options.

• Elder and childcare support.

• Auto and home insurance.

• Colorado paid leave per Colorado’s Healthy Families and Workplaces Act.