API Optimization Manager

This is a fully remote position, open to applicants in China.

📋 Description

• Utilize a data-driven methodology to assess and track API performance.

• Pinpoint opportunities for enhancement to optimize API utilization and foster partner growth and engagement.

• Work collaboratively with commercial, technical, and product teams to improve the API product offering.

• Offer technical assistance to partners concerning API usage.

• Partner with technical teams to address and resolve API-related challenges.

• Facilitate API workshops and training sessions for partners.

⛳️ Requirements

• API Optimization: Utilize a data-driven methodology to assess and track API performance.

• Identify opportunities for enhancement to optimize API utilization, ensuring partners are effectively utilizing our APIs to drive growth and engagement.

• Cross-Functional Collaboration: Work collaboratively with commercial, technical, and product teams to improve the API product offering, ensuring it aligns with partner needs and supports RateHawks' overall strategic goals.

• Technical Troubleshooting: Provide technical assistance to partners regarding API usage, and collaborate with our technical teams to resolve any API-related challenges that may arise.

• Partner Training: Facilitate API workshops and training sessions to educate partners on how to maximize the value they gain from our APIs.

• Ideally, 2-5 years of experience in the travel industry, specifically in reviewing and monitoring the technical performance of API connections.

• Specialized in managing the onboarding of API-connected customers; acting as a liaison between IT and the commercial team to manage technical issues; analyzing technical performance, error rates, traffic, and look-to-book ratios to identify potential areas for improvement.

• Proactive, ambitious, motivated, action-oriented, results-driven, with a passion for innovative technology; comfortable in a fast-paced business environment, a team player, and accustomed to data-driven decision-making.

• Ability to navigate and work across diverse cultural contexts reflecting ETG’s global footprint.

• Fluent in English and Mandarin. Proficiency in other languages is a plus.

🏝️ Benefits

• Flexible schedules and the opportunity to work remotely.

• An ambitious and supportive team who are passionate about their work, value each other, and grow together.

• Internal programs for adaptation and training, development of soft skills, and leadership capabilities.

• Partial compensation for participation in external training and conferences.

• Corporate English school: Group and individual lessons, speaking clubs with colleagues from around the globe.

• Corporate rates on hotels and travel services.

• MyTime Day Off - an additional non-working day without loss of pay.