AP/AR Specialist, Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address customer inquiries related to invoices, payments, account balances, orders, shipping, and overall service requirements.

• Monitor orders and deliver updates regarding order status, shipments, backorders, and expected delivery dates.

• Collaborate with sales, operations, purchasing, and other internal departments to resolve billing, payment, order, and customer-related issues.

• Offer general customer service and administrative assistance as necessary.

• Execute additional accounting, finance, and customer service tasks as assigned.

• Handle a high volume of vendor invoices, customer invoices, billing statements, credits, and adjustments to accounts.

• Receive, document, and reconcile customer payments; oversee accounts receivable aging and follow up on overdue balances.

• Ensure timely vendor payments through checks, ACH, and electronic transfers.

• Address payment discrepancies effectively.

• Match invoices with purchase orders and receipts to guarantee accuracy and proper authorization.

• Reconcile customer and vendor records, investigating and resolving any issues that arise.

• Generate accounts payable/accounts receivable reports, aging reports, cash flow forecasts, and other accounting documents.

• Maintain precise customer, accounting, and vendor records in compliance with company policies and standards.

⛳️ Requirements

• A bachelor's degree in Accounting, Finance, Business Administration, or a related discipline.

• 1–3 years of experience in accounts payable/receivable, accounting, bookkeeping, or a customer service/office position.

• Excellent verbal, written, and English communication skills.

• Ability to work overnight or graveyard shifts according to Philippine time or within US business hours.

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).

• Proficient in Google Workspace (Google Sheets, Gmail, Docs).

• Familiarity with accounting/ERP systems such as QuickBooks or Sage is a plus.

• Knowledge of industry systems like Commonsku is advantageous.

• Strong multitasking, organizational, and administrative coordination capabilities.

• Understanding of accounting principles, regulations, and procedures.

🏝️ Benefits

• Competitive salary packages leading the industry.

• Permanent remote work setup.

• Provision of company equipment.

• Employer contribution to government-mandated benefits.

• Internet stipends upon regularization.

• HMO Coverage upon regularization (with the option to enroll as early as Day 1).

• Paid time off credits and service incentive leaves.

• Major company events in spring and winter.

• Monthly virtual employee appreciation events.

• Access to company-sponsored career skills training courses.

• A company culture dedicated to your personal and professional development.