Answering Service Agent

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Professionally and warmly handle inbound and outbound calls with accuracy.

• Adhere to call scripts and follow industry-specific protocols.

• Actively listen to callers and address their needs effectively.

• Conduct lead intakes, collect information, and document relevant details.

• Coordinate appointment scheduling and transfer calls to the right contacts.

• Accurately and efficiently dispatch messages.

• Utilize multiple systems while maintaining comprehensive call records.

• Deliver exceptional customer service consistently.

• Offer live chat, SMS, and email support.

• Provide assistance to other accounts during peak times as needed.

⛳️ Requirements

• Excellent verbal and written communication abilities.

• Capacity to manage multiple tasks while staying focused in a fast-paced setting.

• Strong listening skills paired with a sharp attention to detail.

• Empathetic and compassionate demeanor in customer interactions.

• Intermediate to advanced proficiency in computer skills.

• Ability to maintain a positive attitude and patience even under pressure.

🏝️ Benefits

• Direct deposit on a weekly basis.

• Weekly performance-based bonuses.

• Comprehensive Health, Dental, and Vision Coverage (for full-time employees).

• Paid Time Off (accrue from the first day).

• Employee Assistance Program available.

• Complimentary Training and Development Courses.

• Childcare reimbursement options.

• Gym membership reimbursement.

• Opportunities for career stability and advancement.

• Industry-leading training provided.

• Numerous growth opportunities available.