Answering Service Agent

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Professionally and warmly handle inbound and outbound calls with precision.

• Adhere to call scripts and follow industry-specific protocols.

• Listen attentively and respond to the needs of callers.

• Conduct lead intakes, collect information, and document relevant details.

• Arrange appointments and direct calls to the right contacts.

• Accurately and efficiently relay messages.

• Navigate various systems while maintaining comprehensive call records.

• Deliver exceptional customer service with empathy and patience.

• Provide support through live chat, SMS, and email communications.

• Assist with overflow support for other accounts as required.

⛳️ Requirements

• Excellent verbal and written communication abilities.

• Capability to multi-task and stay focused in a dynamic environment.

• Strong listening skills with a sharp attention to detail.

• An empathetic and caring approach to customer interactions.

• Intermediate to advanced proficiency in computer skills.

• Ability to maintain a positive attitude and patience in high-pressure situations.

🏝️ Benefits

• Weekly direct deposit.

• Weekly performance bonuses.

• Health, Dental, and Vision Coverage (Full-Time).

• Paid Time Off (earn from day one).

• Employee Assistance Program.

• Complimentary Training & Development Courses.

• Childcare Reimbursement.

• Gym Membership Reimbursement.

• Opportunities for career stability and advancement.

• Industry-leading training programs.

• Opportunities for employee growth.