Answering Service Agent

This is a fully remote position, open to applicants in New York.

📋 Description

• Handle incoming calls and initiate outgoing calls with professionalism, warmth, and accuracy.

• Adhere to call scripts and industry-specific protocols while actively listening and addressing the needs of callers.

• Conduct lead intakes, collect information, and document details meticulously.

• Arrange appointments and direct calls to the appropriate contacts as necessary.

• Relay messages with precision and efficiency.

• Navigate various systems while maintaining comprehensive call documentation.

• Deliver exceptional customer service by showing empathy and patience.

• Offer support through live chat, SMS, and email.

• Assist other accounts during peak times as required.

⛳️ Requirements

• Excellent verbal and written communication abilities.

• Capability to manage multiple tasks and stay focused in a fast-paced setting.

• Strong listening skills with a meticulous eye for detail.

• Compassionate and empathetic approach to customer interactions.

• Intermediate to advanced proficiency in computer skills.

• Ability to maintain a positive attitude and patience under pressure.

🏝️ Benefits

• Weekly direct deposit.

• Weekly performance bonuses.

• Health, Dental, and Vision Coverage (Full-Time).

• Paid Time Off (begin earning on day one).

• Employee Assistance Program.

• Complimentary Training & Development Courses.

• Childcare Reimbursement.

• Gym Membership Reimbursement.

• Career stability and opportunities for advancement.

• Leading industry training.

• Opportunities for growth.